There were some red flags but I ignored them because I really wanted a remote position. The training was sloppy and disorganized, I was in an online training group with 5 other people by the end of the two weeks I was the only one left everyone else had quit. There was no room for mistakes or accidents in this position. Working at a call centre that deals with irate people who receive parking tickets means all your calls are going to be with difficult people, but the company made almost no exceptions for extreme cases. In some cases it was very cruel and having to be the person that upholds that company standard over and over again all day is very mentally draining. In the beginning I was told to tell customers that we don't even have supervisors they can escalate the situation too, so that the customers are forced to drop the case. When a particular caller was escalated to the supervisor they were very very reluctant to take the calls. I get it they are under incredible pressure as well to collect as much as they can and meet targets but the rigidity of the rules was really intense. Despite knowing how difficult the job could be the company made no effort to help the CSR's. Also the pay was a joke at $17.50 CAD an hour, how you expect anyone to deal with such intense pressure for such low pay in a cost of living crisis in a mystery.
