4.0
Oct 17, 2014
Recommend
CEO approval
Business Outlook
Pros
A great company with an amazing legacy and an extraordinary potential if new leadership embraces the potential to leverage customer data, customer experience and omni-channel loyalty based from the co-op membership model.
Cons
In the past the company has been very risk averse and slow to evolve. In many ways this has served them well, especially in the 2008 economic downturn. However when it comes to the digital landscape and the rapidly changing shopping landscape they have exposed themselves greatly to both those doing multi/omni-channel shopping better at one end of the spectrum and Amazon doing commodity shopping at the other.