REI reviews

3.6

64% would recommend to a friend

(4,373 total reviews)
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Mary Beth Laughton

38% approve of CEO

33% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The discount was great and all my coworkers were super nice. Managers were always willing to help and as long as you gave enough notice, they would usually give you the time off you needed. They worked well with my school schedule. The training was very thorough and I felt prepared by the time I was on the floor.

Cons

The emphasis on the memberships was sometimes overwhelming. I understand that REI is a co-op and survives because of memberships, but my hours got cut because I only met 98% of my goal and I always felt like managers were hovering over me when I tried to sell the memberships. Also, I worked there right when the return policy changed so there were many, many unhappy customers. I didn't make a living wage, but it was fine for a few months.

2.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Great discounts, great co-workers and decent benefits

Cons

Increasing amount of dishonesty among supervisory personnel. Employees are constantly misled about what is going on with scheduling, availability of work and job security. Instead of treating employees with respect and encouragement, they are told "deal with it, or we will fill your position with temps"

3.0
May 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The people that you work with and the quality of the customers that shop at REI are outstanding. Inspiring, educating and outfitting customers is a joyful, rewarding, and important mission and is truly interesting and inspiring.

Cons

The pay is not enough to afford to keep up with the rising cost of living or to afford to take my family on any of the incredible adventures that we outfit our customers for. Staff get starved for hours and turnover is consistent because they just can't pay their bills on what we provide.

Viewing 3976 - 3978 of 4,373 Reviews

Glassdoor has 4,512 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.