It would seem that the RLDatix business model is to buy up competition and discontinue most of those products, effectively putting the acquired companies out of business. Eventually the acquired employees are laid off via "restructuring". Restructuring has been occurring for about the last 3 years in total. More recently it has been changing about every 3 months for the last 12 months. Currently it is a very chaotic work environment across the organization.
Since the merger of RL and and Datix in 2019, I have continually heard from more tenured employees that the company is much less client and employee focused than it used to be. I now agree with this also.
RLDatix is owned by private equity firms and those can change over the years of course. TA Associates, Nordic Capital and Five Arrows along with Blue Owl Capital appear to be the current drivers.
Here is a list of acquisitions found on the TA Associates website.
365 Response, Allocate, Ecteon, Galen, Health Matrix, iCoach, iContracts, One Source, Porzio Life Sciences, Quality Compliance Systems, Quantros, RL (as technically Datix is the surviving entity from the RL and Datix merger), Transparent Health Consulting, Verge Health.
Additional acquisitions not listed on the TA Associates website: Breitenbach Software, Carebeans
That is 17 acquisitions since 2019, approximately a five year period. The company has struggled and is failing culturally at absorbing all of these companies so rapidly. Yes, financially it may be a success, however I know many employees who no longer work for a employer who inspires them with a passion to be better tomorrow than they were today. Customers have also taken notice that the service they became accustomed to is no longer there. The warm relationships built through years of partnership have now been reduced to cold, generic robotic interactions between corporations.
You may ask why I only mentioned the last 12 months if the company has been making acquisitions for the last 5 years? The answer is, floundering for 4 years and finally started to take action because the amount of acquisitions crept up on the C-suite. The company was and is too focused on acquiring that it did not put enough effort into post-acquisition management. This is why the company floundered for a few years attempting to manage all that was bought.
Is RLDatix the worst place to work? No certainly not, but there is definitely room for improvement and that space is growing. Would I recommend working for RLDatix? No, not currently and not in the near future. There is potential for RLDatix to return to what it once was, a place that was focused on its employees and its customers, but it is going to be a rough ride on that journey for the next 2-3 years.
