Is ROI Call Center Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ROI Call Center Solutions have rated their employer with 3.4 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of ROI Call Center Solutions employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at ROI Call Center Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ROI Call Center Solutions .

Does ROI Call Center Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ROI Call Center Solutions with 2.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ROI Call Center Solutions.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Agent (4) , Call Center Representative (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 30 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "Flexible hours, work from home" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 32 reviews)); "The training is inadequate." ((in 14 reviews)); "Little support for management, micromanaging without direct discuss with employees, poor attitudes from seasoned employees, terrible benefits" ((in 10 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions Customer Service Representative CSR reviews

3.4

52% would recommend to a friend

(26 total reviews)

Rob Schow

58% approve of CEO

36% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.8

Career opportunities

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated ROI Call Center Solutions with 3.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ROI Call Center Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

26 reviews

1.0

Jul 13, 2023

Run Away

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You will get paid, just not much.

Cons

Poor management, no stability, weeks unpaid between campaigns. Training is very poorly done, so you had better be able to teach yourself how to do your job. Support is non existant.

4.0

Jun 29, 2023

Good Job Overall

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I liked all my managers Plenty of opportunities for advancement Comfort of working from Home If they lose a contract they will give plenty of warning and they have plenty of places to put you Can vary overall, depending on which they have you working for

Cons

They don't fully disclose all information about certain jobs You can't change positions until after a certain amount of time, even if you were forced into the change due to a company not renewing their contract

3.0

Apr 12, 2023

Could be better

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Just started providing PTO Friendly managers

Cons

No bonus or promotions/ raises Not enough managers No holidays off

Viewing 7 - 9 of 26 Reviews

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ROI Call Center Solutions reviews FAQs

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ROI Call Center Solutions Customer Service Representative CSR reviews

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Good Job Overall

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