Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 33 reviews)); "Not good enough training" ((in 11 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (257 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

257 reviews

4.0

Nov 2, 2016

Best managment I've ever had

Recruiter

Recommend

CEO approval

Business Outlook

Pros

The people I work with are full of personality and life. The management is hands down the best I've ever had. They are personable, approachable, honest, and genuinely care about me personally. Having leaders who see me as a coworker rather than a pawn for their own gain is why I don't dread my Mondays.

Cons

Mediocre benefits and no PTO are probably the big ones. They also require the best from everyone, which can be overwhelming (yet, what kind of company would want to cater to slackers anyway).

1.0

Sep 25, 2016

Agent

Recommend

CEO approval

Business Outlook

Pros

The work is easy. There is little training and a lot of down time. Not a challenging environment, they give tacos every Tuesday.

Cons

Poor management. Sexist staff. Management is rude to floor workers. There is no respect for the staff and there are excessive mistakes due to poorly informed management. Terrible communication skills.

1.0

May 9, 2016

STOP!!! DON'T APPLY HERE

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Not really anything really good about this.

Cons

- management - upper management - lack of vision - lack of communication - unwilling to hear feedback - lots of promises, little follow through No pride in where they work. The break room is filthy (i don't think it has bee cleaned in years. The bathrooms are disgusting. Really there is nothing good about this company and I can't wait to get out of here.

Viewing 244 - 246 of 257 Reviews

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