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      Rackspace Technology

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      Rackspace Technology reviews

      3.5

      61% would recommend to a friend

      (3,767 total reviews)

      Amar Maletira

      49% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Rackspace Technology has an employee rating of 3.5 out of 5 stars, based on 3,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rackspace Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      4.0
      Dec 6, 2008

      Rackspace is #1 if you work in San Antonio; otherwise consider your options.

      Operations technician l2
      Recommend
      CEO approval
      Business Outlook

      Pros

      Laid back (wear jeans to work is encouraged), work with some of the latest technology, senior leadership is open and approachable. Company has regular all-staff meetings to discuss company changes and direction.

      Cons

      - No 401k matching - management in the lower levels can be amateur (lack of experience, background, the way they handle problems, sometimes arrogant). Senior management is top notch. - In their remote facilities (Grapevine, Tx & Herndon, VA): there is no position to be promoted to beyond building servers or being a point of contact for a 4-person group. High employee turnover due to lack of advancement opportunities in remote centers. - Compensation is below other employers in the DC/Northern-VA area. Headquarters in San Antonio and remote datacenters are like different companies in the attitude, management, and work place environment.

      5.0
      Nov 30, 2008

      A great company with issues like any other. Overlook the minutia + you will find a workplace you can spend a lifetime at

      Racker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rackspace is a large company with a small team mentality. This is fostered by team specialization allowing individuals to work tightly with few other employees thus creating connections that you may not easily get from a larger group. Also in that environment, engagement is focused upon, and managers in the support realm at least work closely with their direct reports to make sure that they are an engaged group. The Gallup Q12 is used here, and this measures each manager in the company and ranks them according to their reports which creates accountability. The culture is open and relaxed, people have to work hard to get the fruits of their labor, the best employees understand that they have the right to have fun when they have worked hard. There is a lot of opportunity to grow here. Rackspace has always expanded rapidly and with this comes the potential to escalate rapidly, if you have the tenacity and hunger to advance.

      Cons

      The middle to senior leadership group is not balanced correctly. There are too many of those that have come from the outside and do not take the time to really understand the mentality of this company, which is vastly different to the corporate machines from which they have scurried from. The same workflows and recipes will not stick as well at Rackspace. Another issue is that some of the leadership is not experienced enough, perhaps something that is similar in a lot of other companies (I read Google's reviews, and their problems seem similar to Rackspace's) and they make decisions not based on logic or strategy, but the current popularity/buzz on the floor/street. However saying that - the senior executive group I have full confidence in, I know that they have the best interests of the company in mind, I just hope that the middle layers don't suffocate them from the real information getting up there. I hope that senior leadership reads the reviews that come up twice yearly. There are a lot of other departments within the company that are not managed properly, and as the lifeblood of the organization, I want there to be more control given back to support group. As Rackspace is now publicly traded, I feel that the compensation will veer in a different track, to become inline with other businesses like itself. This is not a concern that I have at this juncture.

      3.0
      Nov 23, 2008

      Working in sales at Rackspace

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best of the best in the managed hosting industry. Rackspace is a company that in the last 10 years has achieved what it has taken many other companies significantly longer to do and is still continuing stong even in the face of a very tough economy. Because of how fast the company is growing there are always opportunities to be had and much you can learn. The companies main goal is support for its customers and will often to anything possible to make the customer happy which is nice to see, but will spoil you in your own efforts to seek good customer service elsewhere.

      Cons

      It really depends on the department. Rackspace has done a good job of saving money by being tight in certain areas which unfortunately keep us from having some benefits that should be "standard" in todays job industry. No matching 401(k), no tuition reimbursement, NO QUOTA RELIEF FOR SALES REPS WHO WANT TO TAKE A VACATION. Sales at Rackspace is very tough. Sales anywhere is generally tough, but not like it is here. You are often given little to work with and are held to insanely high quotas. Commissions are weak to say the least and you are simply a number. Perform or get out. It has been over 4 years since I've been able to take a vacation because you cannot get quota relief, so if you decide to get away for a little while you end up shooting yourself in the foot.

      Viewing 3742 - 3744 of 3,767 Reviews
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      ReviewsRackspace Technology reviews

      Glassdoor has 4,016 Rackspace Technology reviews submitted anonymously by Rackspace Technology employees. Read employee reviews and ratings on Glassdoor to decide if Rackspace Technology is right for you.