Is Rackspace Technology a good company to work for as a Windows Support Engineer II?

Windows Support Engineer II professionals working at Rackspace Technology have rated their employer with 3.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Rackspace Technology employees being 3.5 out of 5 stars. Search open Windows Support Engineer II Jobs at Rackspace Technology now and start preparing for your job interview by browsing frequently asked Windows Support Engineer II interview questions at Rackspace Technology .

Does Rackspace Technology pay Windows Support Engineer II employees well?

Windows Support Engineer II professionals rate their compensation and benefits at Rackspace Technology with 3.7 out of 5 stars based on 40 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Windows Support Engineer II salaries at Rackspace Technology.

How happy are Windows Support Engineer II professionals working at Rackspace Technology?

63% of Windows Support Engineer II employees at Rackspace Technology would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Windows Support Engineer II professionals have also rated Rackspace Technology with a 3.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Rackspace Technology?

Cloud Engineer (122) , Manager (78) , Customer Success Manager (63) , Software Developer (59) , Linux Systems Administrator (43) , Account Executive (39) , Software Engineer (39) , Director (37) , Systems Engineer (37) , Network Security Engineer (36) , Project Manager (35) , Solutions Architect (31) , Systems Administrator (30) , Data Engineer (29) , Sales (27)

What are the pros of working at Rackspace Technology according to real employee reviews?

"Great culture if you are young and get a lot of satisfaction from working and accomplishments from such." ((in 445 reviews)); "Great people throughout the company who really give a damn and who step in front of trains for the customer" ((in 367 reviews)); "Good work Life balance and into latest technology" ((in 215 reviews)); "U.S. benefits were good but just a guess they may be changing for the worse due to the economic downturn." ((in 190 reviews)); "Good for permanent work from home" ((in 113 reviews))

What are the cons of working at Rackspace Technology according to real employee reviews?

"Poor management and lack of vision" ((in 146 reviews)); "Middle management is afraid of senior leadership because of the high risk of being fired." ((in 141 reviews)); "Frequent layoffs and reorgs." ((in 96 reviews)); "Most managers are good only in being a 'proxy/party in the middle' where all what you do is listening to complains and forwards it" ((in 96 reviews)); "Pay is low for market and keeps getting lower the longer you stay" ((in 85 reviews))

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Rackspace Technology Windows Support Engineer II reviews

3.4

63% would recommend to a friend

(40 total reviews)

Amar Maletira

18% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.5

Career opportunities

2.4

Senior management

Windows Support Engineer II employees have rated Rackspace Technology with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Windows Support Engineer II professionals have a good working experience there. Rackspace Technology is rated in line with the average (within 1 standard deviation) by Windows Support Engineer II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

5.0

Aug 5, 2019

It is a great company to work for.

Windows engineer

Recommend

CEO approval

Business Outlook

Pros

It is a great company to work for.

Cons

culture is not the same

4.0

May 21, 2019

One of the best companies to work for

Windows systems administrator

Recommend

CEO approval

Business Outlook

Pros

1) Work life balance 2) Great Management and HR 3) Scope of learning 4) Employee friendly policies 5) Good Compensation

Cons

I don't find any cons.

2.0

Sep 8, 2017

Fanatical Support is in trouble

Windows administrator

Recommend

CEO approval

Business Outlook

Pros

I know a couple folks on the support team and they are some of the most awesome people out there. They really work hard to defend their team's brand that is in trouble right now.

Cons

Even a team made up of awesome people can fail spectacularly if they are not being provided with the support they so desperately need. I have heard that the upper management is only focused on bringing in more customers without taking into consideration whether there are enough people to support them. The team has lost so many people that they are now borrowing people from other teams, including mine, to help with support because the team is so overwhelmed. Keep in mind some of these people have no AWS experience so they're being forced to do jobs they are not even qualified for. I have never seen something get so bad where they have to poach from our own teams. I really feel for them and wish their management would pay attention and do something because they are in a lot of hurt right now.

Viewing 31 - 33 of 40 Reviews

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Rackspace Technology Windows Support Engineer II reviews

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Fanatical Support is in trouble

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