Rackspace Technology Windows Support Engineer II reviews

Culture is slowly deteriorating. Environment has become more formal.

Company has expanded via multiple aquisitions rather than natural growth. As a result, not every employee is a 'Racker' in the true sense and therefore creating an us/them boundary. The workloads for people who have been inherited through these acquisitions vary wildly, with expectations being set to support outdated/unsupported environments with the constant repeated mantra of aligning to the Rackspace support model where workloads are seemingly balanced and everyone is happy... Staff 'leveling' system gives little in the way of progression and seems to be an excuse to place more value on one employee over another with arbitrary testing metrics that don't remotely reflect the work you will be assigned. It's sold as one big happy family but it's more like multiple factions vying to protect their own personal interests.