The People: Much of the higher management was acquired via multiple other agency acquisitions and or have been friends of the CEO for years. Because of this, some of these "leaders" aren't actually qualified for their jobs or VP titles.
What the clients says goes. No matter how ridiculous the request and especially if they are a top paying. Of course.
The Company: Increasingly SaaS focused (which could be positive in some aspects) the company is heavily reliant on selling promises to clients that don't actually exist yet. This puts unneeded pressure on the ops team, long work hours with little reward for successful deployment and disorganized priorities/project management and budgeting.
Archaic processes and lack of foresight into the future hurt the company in the longer run. Management's focus on quarterly revenues clouds long term profitability regardless of their ultimate goal to sell.
For the company that claims to be a leader in recruitment advertising, strategy and employee retainment, they don't keep their best talent happy.