So many things wrong with the company. Overworked, underpaid. The usual capitalistic hotel. Work system and equipment almost like age of the hotel - only building was refurbished, the people did not. Probably the worst staff canteen (food and ambience) in a 5* hotel. Staff amenities were definitely afterthought Supervisor titled renamed to "executive" to escape local employment regulations regarding split shift and working hours. Employee benefits and activities? You don't have time to enjoy or take part due to operation hours. IT dept inefficient; daily IT issues unsolved. Year 2023 but IT is not considered one of the most important tool to improve work Senior mgmt makes all the rules and action plans for ground staff to follow through. Not an issue in itself, but no consideration of ground staff at all. Unfair treatment of various depts, pushing certain restaurants to run harder, especially over festive period with no benefits or rewards at all. The team falling sick regularly due to working hours and lack of proper rest on off days or hydration during shift. Some guests treating service staff like 19th century servants.
