Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,204 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

72% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (129) , Product Manager (95) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 254 reviews)); "Free food for 3 meals per day (you have to arrive early and leave late for breakfast and dinner)." ((in 203 reviews)); "People are nice in my department" ((in 179 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 127 reviews)); "Free meals and snacks" ((in 104 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 292 reviews)); "Management is bad and HRs are not friendly." ((in 192 reviews)); "Some groups have very high attrition for senior managers due to lack of clarity of role." ((in 135 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 43 reviews)); "Bad upper management." ((in 33 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , New York , Boston , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

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Rakuten

Rakuten reviews

3.6

72% would recommend to a friend

(3,550 total reviews)

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.0

Senior management

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Sep 1, 2014

I strongly recommend foreigners to look for other jobs.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

free lunch, big name everyone knows your company

Cons

-HR pretty much lied to new grads such as englishnization. (It is a Japanese company and most foreigners are leaving because they are very disappointed. 90% of people don't speak English... -Poor top management. Managers are bunch of amateurs. -operational tasks, new grad tasks and foreigners are not being respected. -30 man for starting looks high and don't really increase after that. Don't really have much benefits. (Birthday party, baseball tickets discounts are totally useless, can't count those as benefits.

3.0

Aug 29, 2014

Long hours. Very tiring. Hard to get promoted because "no one gets promoted"

Bu new grad

Recommend

CEO approval

Business Outlook

Pros

Free breakfast and lunch (Lunch is tasty). A lot of smart and global-minded douki. A lot of them will become your very good friends. Tokyo is a fun city for young people. Free japanese class provided by the company during work hours if you need to improve your japanese.

Cons

Power harassment from upper level. Very long hours (Leaving at 10pm-12pm two three times a week is totally normal) Really hard to get promoted. Miscommunication in the company because of language barrier. Random haizoku (job assignment) after training so a lot of new graduate don't enjoy what they do. Not much transparency (vertically and horizontally)

5.0

Aug 28, 2014

Good

Applications engineer

Recommend

CEO approval

Business Outlook

Pros

Excellent policies, work culture, and work environment

Cons

Good Environment, good life, good support for employees

Viewing 3400 - 3402 of 3,550 Reviews

Jobs at Rakuten

Director, Procurement

Associate AI Engineer

Intern - Graphic Design, Internal Communications

Workday Manager, HR Reporting & Analytics

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I strongly recommend foreigners to look for other jobs.

Long hours. Very tiring. Hard to get promoted because "no one gets promoted"

Good

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