Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,204 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

72% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (129) , Product Manager (95) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 252 reviews)); "Free food for 3 meals per day (you have to arrive early and leave late for breakfast and dinner)." ((in 201 reviews)); "Nice people to work with" ((in 180 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 131 reviews)); "Free meals and snacks" ((in 102 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 284 reviews)); "Management is bad and HRs are not friendly." ((in 194 reviews)); "Sometimes managers have no technical knowledge or hands on experience making technical decisions and those projects are promised to fail or become a nightmare." ((in 136 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 44 reviews)); "Bad upper management." ((in 34 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , New York , Boston , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

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Rakuten

Rakuten reviews

3.6

72% would recommend to a friend

(3,550 total reviews)

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.0

Senior management

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

4K reviews

4.0

Aug 13, 2014

Rakuten being 'global'

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bosses in higher position are very considerate. You can meet a lot of interesting people from all over the world as colleagues.

Cons

My direct manager's style was quite the old Japanese way - demotivating. Training was basically just a quick run through and as a newcomer, you have to figure the rest on your own.

4.0

Aug 4, 2014

Have to work hard, but company is going places

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is looking to grow rapidly, has acquired 3 other businesses over the past 3 years. Opportunities to move to other departments/countries with the business Company rewards performing staff

Cons

Training could be more structured Workload is high Office space needs a revamp No current pension scheme in place

3.0

Aug 1, 2014

Strategic Account Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employees are rewarded for hard work - ability to move upwards, merit based salary increases and bonus eligibility. Also, given that Rakuten LinkShare is expanding globally, there is opportunity to move and grow internationally with the company, or even move laterally within other Rakuten US based companies. Employees also receive some office perks, such as catered breakfast and lunch once a week. Account team also travels for on site client meetings, which can be pretty cool depending on the retailer one is visiting.

Cons

Salary is not competitive in SF or NY, the work can get mundane after awhile, high turnover rate for these reasons.

Viewing 3406 - 3408 of 3,550 Reviews

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Intern - Data Science

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Early Career AI Engineer (Contract)

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Have to work hard, but company is going places

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