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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,547 total reviews)
      avatar

      Hiroshi Mikitani

      77% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,547 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Jan 15, 2014

      Churn and burn with lots to learn

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The world is your oyster if you are willing to work for it. There are many divisions, different companies and thousands of roles that can become options for the right employee.

      Cons

      Culture is a problem, and it is a problem that isn't being addressed. The company has an employee turnover problem and as long as the company is growing, it isn't taking the problem seriously. The culture is most aptly described as 'old-style Japanese management versus the modern worker.'

      2.0
      Dec 20, 2013

      Good business opportunities and multicultural experience. However, too top-down.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting business opportunities, growth, a lot of international exposure.

      Cons

      Not a solid HR structure - no proper feedback mechanism. Managers treat employees without respect. Highly unprofessional and rude. My entire team lives in fear of our manager. Lack of oversight and departments competing with one another without a cohesive goal. A CEO who is a micromanager, and unaware of the HR problems at his company.

      Viewing 3439 - 3441 of 3,547 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,201 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.