Rakuten reviews

3.6

71% would recommend to a friend

(3,547 total reviews)
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Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,547 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 28, 2013
Recommend
CEO approval
Business Outlook

Pros

- Truly international crowd of people - Excellent connections made through the company - Very ambitious - Connections made within the tech world - Good "jump-off" point to other tech companies

Cons

Here are some of the things they didn't tell me when I signed on to work at Rakuten: 1. EVERY TUESDAY THE ENTIRE COMPANY IS AT THE OFFICE FROM 8 AM For "asakai." Though, to be fair, most people use a website to get out of it. 2. THERE IS A 50% CHANCE YOU WILL BE GUILT-TRIPPED INTO PERFORMING IN A DANCE COMPETITION Yeah. I didn't believe it either but you'll train daily for 2 hours--unpaid--and if you don't take part in it you'll be seen as selfish and not a team player. Your opportunities will be diminished. 3. BULLYING IS WIDELY AND OPENLY ACCEPTED You'd think that as a foreigner, you'd be at least *slightly* immune to the outrageous bullying culture that takes place in Japan--not the case. I have many friends whose entire lives (down to their Facebooks) were monitored, and the humiliation of employees in front of the entire room (THERE ARE NO CUBICLES) is common and accepted 4. YOUR WORK/LIFE BALANCE IS A JOKE TO THEM I was regularly asked to stay until 11--and sometimes OVERNIGHT--to get things done that simply did not need to be done as quickly as higher ups demanded. However, the authoritarian mindset runs so deeply within many of these people, that their brainwashing forces them to do whatever is asked of them... or else. Though for some reason, NOBODY gets fired... even when they abuse employees like throwing books at them or sexually harass them, they just get a slap on the wrist and lose a little face. The latter part of this is certainly Japanese, but in my 4 years working in Japan this was the first organization I saw that didn't fire people.

3.0
Sep 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Company is eager to change into a global player and is willing to change some things internally to get there. The global change also means there are opportunities for the right people. High profits mean the company has the power to do things.

Cons

Still very much a slow moving Japanese dinosaur on things not strictly tied to business. Entirely KPI driven based, always too business focused to do the right decisions for technology. Even if the company tries to succeed globally the internal structure is Japanese, political, conservative, slow moving (endless workflows and approvals), and the work environment isn't up to global standards nor are the packages. A lot of creative use of "optional" that means mandatory and other odd ball practices.

3.0
Sep 7, 2013

95% day to day operations, 5% exciting

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Aggressive, free lunch, can have wide range experience

Cons

Long time working time, Crowded lunch space, sometimes difficult to focus on your project

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