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      Rakuten Symphony

      Part of Rakuten

      Engaged Employer

      Rakuten Symphony reviews

      4.3

      90% would recommend to a friend

      (621 total reviews)

      Mickey Mikitani

      94% approve of CEO

      87% positive business outlook

      Ratings by demographic groups

      Rakuten Symphony has an employee rating of 4.3 out of 5 stars, based on 621 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Rakuten Symphony employee rating is 20% above average for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      621 reviews
      4.0
      Jun 16, 2026

      Supportive managers and strong learning culture; clearer policies and faster support processes are needed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Supportive, knowledgeable, and approachable managers who genuinely help employees succeed. 2. Good learning opportunities and exposure to modern technologies and challenging projects. 3. Collaborative work environment with supportive team members. 4. Positive culture that encourages knowledge sharing and professional growth. 5. Management is generally understanding and supportive of employees' needs and career development.

      Cons

      1. Some organizational and vendor-related approval processes can take longer than expected. 2. Hardware repair and replacement requests may experience extended turnaround times due to dependencies on multiple approval and vendor processes. 3. Greater transparency and documentation around IT asset repair policies would be beneficial. In my experience, there was uncertainty regarding responsibility for vendor service charges associated with a warranty-covered repair, and guidance required clarification across multiple teams. 4. Clearer communication between employees, IT, HR, and vendors would help reduce confusion and improve the overall support experience.

      Viewing 4 - 6 of 621 Reviews
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      ReviewsRakuten Symphony reviews

      Glassdoor has 653 Rakuten Symphony reviews submitted anonymously by Rakuten Symphony employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten Symphony is right for you.