Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 29 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Growing company with great management." ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "Blatant favoritism and double standards" ((in 6 reviews)); "Trying to get time off is sometimes hard early on as you don’t much pto or get many weekends off due to rotating schedules and making sure everyone eventually has a weekend off." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

2.0

Jan 17, 2023

Not That Great

It department

Recommend

CEO approval

Business Outlook

Pros

The pay is pretty good.

Cons

You won't have any work life balance. Expect to be on call even when you're not on call. Don't expect to actually be help in learning. They'll gatekeep everything from you. They'll bait and switch you into different "jobs" that you didn't sign up for up to and including taking alarm calls when they're low on operators.

3.0

Jan 13, 2023

Great entry-level job to get you started but be prepared for the strict rules which can be overwhelming at times.

Operations

Recommend

CEO approval

Business Outlook

Pros

Great pay, unlimited overtime whenever you want, multiple shifts to choose from, tons of opportunities to grow in the company, most comprehensive training program for new employees that will set you up to succeed at your role.

Cons

They can sometimes be overly strict about minimal things and micro manage your performance. The breaks are short 10 minutes instead of 15 and you are timed to the second so it's really easy to get an infraction when coming back slightly late from your breaks.

5.0

Dec 20, 2022

Awesome

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Professional growth and Work Environment

Cons

Paid time off could be better

Viewing 109 - 111 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Learning and Development Trainee - $24/hr

Audio Alarm Technology Specialist (Syracuse, NY)