Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 12 reviews)); "Clean and Nice Facility" ((in 11 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Poor management" ((in 8 reviews)); "Blatant favoritism and double standards" ((in 7 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

3.0

Mar 26, 2018

Former Operator

Operator

Recommend

CEO approval

Business Outlook

Pros

Third shift is fun. Opportunities for overtime. Good benefits and vacation time. Training is long but good. Third shift manager is great.

Cons

Management can be unprofessional and catty. High activity can cause stress. Pay is decent but could be better. Dress code is strict. Lots of gossip. Breaks are timed and scarce.

Rapid Response Monitoring Response

8y

Thank you for your time as a member of our team and for sharing your thoughts. We are happy to hear that you had a positive experience on the 3rd shift team and with your manager. In this job we deal with emergencies on a daily basis. Based on the need to be available to answer these emergency calls, we do have high expectations for punctuality on breaks and attendance. Thank you for taking the time to share this with us. We will take your feedback seriously and continue to work to improve.

3.0

Nov 28, 2017

Okay place to work

Operations

Recommend

CEO approval

Business Outlook

Pros

Decent pay, peers are good people, good benefits, opportunity for advancement.

Cons

Strict work environment - no effort at team or relationship building, tons of middle management who are overzealous because the company rewards them for being that way, promotions require moving to 2nd or 3rd shift, working weekends and evenings, human resources department is incompetent (not the recruiting portion)

5.0

Nov 26, 2017

Great if you have ocd for details

Operations

Recommend

CEO approval

Business Outlook

Pros

Health insurance, sporting tickets, promise advancement

Cons

Nitpick with corrections leaving you feeling Discouraged , very strict about returning break pass [ to the second ], policy are very strict ( I have a military background and there still very strict)

Viewing 181 - 183 of 271 Reviews

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