Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"Benefits are great and affordable and they offer 1" ((in 35 reviews)); "pay is good and offer overtime" ((in 26 reviews)); "They have 2 week training and then ease you onto the floor so that you are not thrown to the wolves." ((in 13 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Having the option to apply for vastly different departments and continue to learn and grow is highly attractive to me, and it is good that this type of movement is encouraged by management as well." ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "Blatant favoritism and double standards" ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO is deducted in small increments if you’re even slightly late." ((in 4 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

1.0

Aug 14, 2025

Toxic Management Culture

Accounts receivable coordinator

Recommend

CEO approval

Business Outlook

Pros

Employee compensation is competitive for the market.

Cons

Do yourself a favor and avoid working here. Management is fickle with their loyalty and has no shame about playing favorites. Management performance reviews and increases are subjective due to very loosely defined categories. Human Resources is in lock step with management and will let you go without notice and without cause. The controller assigned completing her CPE credits to staff. Software used by accounting is incredibly outdated. Management is extremely entitled in their positions and self preservation is their chief priority, to the detriment of their staff and the company in general.

5.0

Aug 8, 2025

Great work close to home

Control center specialist

Recommend

CEO approval

Business Outlook

Pros

Fair pay, benefits, paid time off, close to home

Cons

It can be hard to move from one shift to another

5.0

Aug 5, 2025

Refreshing Environment

Central station operator

Recommend

CEO approval

Business Outlook

Pros

They have a streamlined training process that is easy to learn and consistently encouraging. Leadership is approachable and the personnel they have selected are compassionate individuals who truly embody professionalism that align with the mission statement. Caring about the protection of life and property. Very considerate of work-life balance with several schedule options. Opportunity for growth in different departments.

Cons

Although it may seem drawn out, the onboarding process is ultimately worthwhile. The nature of working at a call center can feel repetitive but, the workplace is easy to adapt to because of their dedication to hiring compassionate individuals. Keep in mind the company is evolving therefore there can be changes but communication is transparent.

Viewing 19 - 21 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Customer Service Representative - $22/hr

Fall Accounting Intern

Real Time Analyst (WFM)

Guest Relations Porter