Pros
For me, there are many “pros” to list, but one of the best aspects to working at Rapid is that the work is fulfilling. I’ve always wanted to help people in my career, and it’s very rewarding to assist a customer in need and work towards providing what is a crucial service to many people who rely on their alarm systems. The people that I work with are great; not only the people on my Team but also my supervisors and managers who are approachable and always available to help me – even in the middle of an alarm or task. There is a lot of support here, and Rapid has a dedicated training department that not only teaches you what you need to know to succeed, but also teaches new areas of monitoring in ongoing training as well. In my day to day, there is a lot of variety in the type of work which I appreciate to prevent things from feeling stale, and there is always something to work towards or learn. In prior jobs I’ve held there have sometimes been a lot of downtime and/or lacking direction, whereas at Rapid there is always something to do or learn and there is no question as to what I should be doing. The company is very mission-focused, and focuses on customer safety and customer service. Beyond this, Rapid always seems to be growing, and there are ample opportunities to grow with the company and apply for different positions within the many different departments. The building is pristine and had top-notch sanitation measures in place prior to COVID, and has a dedicated round-the clock cleaning and maintenance staff. During the peak of the pandemic, I often felt safer in the building than at home! Other than the above, I feel the compensation is competitive and benefits are great. There are usually opportunities to pick up additional hours if I would like to, and there are several reward programs which sometimes give monetary rewards or even paid days off. I don’t always participate, but Rapid is also fairly involved with the local community by participating in local run/walk benefits, sporting events, and adopt-a-highway community clean-up events. There are often in-office events too like theme weeks, appreciation weeks, financial seminars and flu clinics, and even sometimes host pizza Fridays and food trucks on site.
Cons
It seems like as we grow, policy and procedure can change unexpectedly sometimes which can be difficult. I’ve found meeting with my supervisors to be a helpful way to deal with any changes, especially if I have questions.
