Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"Benefits are great and affordable and they offer 1" ((in 35 reviews)); "pay is good and offer overtime" ((in 26 reviews)); "They have 2 week training and then ease you onto the floor so that you are not thrown to the wolves." ((in 13 reviews)); "There are also a lot of pretty great people that work at the company." ((in 10 reviews)); "Having the option to apply for vastly different departments and continue to learn and grow is highly attractive to me, and it is good that this type of movement is encouraged by management as well." ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "Blatant favoritism and double standards" ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO is deducted in small increments if you’re even slightly late." ((in 4 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

1.0

Sep 20, 2013

Don't Do It

Supervisor

Recommend

CEO approval

Business Outlook

Pros

It will make you appreciate just about every other job you've ever had unless that job involved cleaning toilets.

Cons

This is not the company I started working for in 2007. At that time the job seemed to have a lot of promise and people were happy to work there. Over time, the most incompetent knuckleheads rose through the ranks and implemented the most soul-crushing work environment imaginable. To give you an idea how ridiculous it's gotten, you can't use the bathroom without asking permission, and they can and will deny you. I gaurantee the heartless swine running the place now lose no sleep whatsoever about the way they treat people.

5.0

Jun 28, 2013

You will learn so much about customer service and the importance of accuracy!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The health package is one of the best I have ever seen. Pay is decent but could obviously be better. The hours were good, especially the overtime opportunities during bad weather events. They have contests for the employees and holiday parties. You walk through the door and as soon as you sit down, boom! Next thing you know, your shift is over and you have processed hundreds of alarms and saved people from a lot of grief. Yes, there is stress but you know what? At the end of it all, you are a better person for it. I only left because a business opportunity opened up, and this place made me richer for all I learned.

Cons

Bathroom breaks are metered to the hilt and the bathrooms fill up fast!

1.0

Mar 18, 2013

Don't use the restroom, don't get sick, don't make any mistakes and you will be fine.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The best part of the job is going in at 7am so you can leave at 3pm and still have time left in the day to get other things done during regular business hours. Ability to pursue specialized certifications or learn Spanish (for the industry).

Cons

Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired. Employee morale is very low. If a pass is not available you must either wait 10 min to 1 1/2 hours to use the restroom or ask permission which is not always granted. Poor lighting, poor ventilation, less opportunity for advancement then advertised.

Viewing 268 - 270 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Customer Service Representative - $22/hr

Guest Relations Porter

Fall Accounting Intern

Audio Alarm Technology Specialist (Syracuse, NY)