Pros
I was satisfied with the benefits offered. The managers and co-workers are very personable. The workplace is comfortable, and the location is okay.
Cons
The training is very competent, but stressful. It is done mostly via lecture from which you take notes. And you move along very quickly. The job is stressful because you are required to follow a specific formula for handling phone calls, whether it makes sense or not. The caller is put through an overly long questionnaire and then has to endure a sales pitch before their questions (how much is the rent and availability for an apartment) is answered. The hostility felt from many callers is palpable. You are expected to work almost every single second, hardly even having a chance to take a breath between phone calls.
