Red Ventures reviews

3.1

53% would recommend to a friend

(2,052 total reviews)
avatar

Ric Elias

56% approve of CEO

35% positive business outlook

Red Ventures has an employee rating of 3.1 out of 5 stars, based on 2,052 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Red Ventures employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Dec 15, 2017
Recommend
CEO approval
Business Outlook

Pros

None, except for the fact that they pay you. Also the sushi is good and they have a basketball court?

Cons

OK, so honestly this is the worst job I have ever had. Red ventures has a very juvenile and child like environment! As a minority, I have experienced horrible treatment at Red ventures. I was even told by management that, “the reason why you are having so many issues is that many of the people here, have never seen a minority male so well-dressed and well spoken, so as a result you stand out and people talk about you.” I’ve also heard another excuse from management as to why I was having issues there and that was that, “many of the people here are from South Carolina and they still have that prejudiced mindset, so as a result they see you and they are intimidated and don’t know how to take you.” So I’m like, “just because I am a minority and I am well spoken and college educated, that is an excuse for me to experience the issues that I am experiencing?” The answer is NO! Next let’s talk about management. So, where do I begin?The managers at Red ventures are either the college graduates with the low GPA‘s and low aptitudes or the older(in age) call center managers, who have worked at more demanding call centers and couldn’t quite cut it, so they came no red ventures. Now I’m not going to lie there are some managers that know what they’re doing, and actually know how to manage a call center floor, but you have to look really really hard to find them. As a result, this is why they have such a high turnover rate, between the incidents of predjudice, the extreme micromanaging and the really high School environment, it becomes obvious why people constantly leave. I mean you guys are located in Charlotte, and you have another location on the outskirts of Charlotte(which is a large urban area). When there are so many other jobs in the area that treat you a lot better, and are less discriminatory, why would someone settle for a high school environment, when there are so many other options? Red ventures(at the fort mill location) also has a very cliquish old southern feel, with a, “you can’t sit with us mentality,” but the gag is, “how are you going to have that mentality with me, when I am more educated than you?” But for some people Red Ventures is somewhat like a middle ground. I say that meaning, Red ventures is like a place for those kids that dropped out of college, but didn’t want to go back home and feel like a loser, so as a result they took a pitstop at Red ventures. So to summarize, Red Ventures is kind of like that middle place you go to, after you drop out of college, but before you run back home to your parents and friends feeling like a complete loser. At least now you can say, “ hey guys, I’m a college drop out, but look at my shiny new job.”

1.0
Mar 17, 2016

Stay Away.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cheap food in the food court and Illios Cafe. Basketball Court and Gym. Medical Office Onsite. Decent Pay. Great medical benefits.

Cons

It's a very different world for leadership than agents. One time there was an onsite event where the leadership staff was celebrating something that an agent had helped pilot and the code they wrote worked effectively. The leadership celebrated with drinks, but didn't offer the agent to celebrate and sent the agent back to their desk to take more calls. There's a clear "us and them" view on the world. Agents are treated like workhorses with mandatory overtime, shortened lunches and then constant beat down sessions if the numbers aren't met. They train you in new hire that "coaching is good" only to document every time you talk, sneeze or pick your nose so that when they decide you aren't a good fit, they have everything documented to walk you out the door. Managers are stressed out by their senior managers to get numbers up and when numbers aren't up senior managers require them to micro-manage until they are back at performing statuses. At other companies, doing business ethically is about doing things the right way because it's the right thing to do. At Red Ventures, it's about doing just enough to get by without getting caught. How can I get this customer to say yes, even if she doesn't want to? How can I get this customer to buy today? You don't have any money in your debit card, okay go to the bank and deposit some, I will hold. VERY aggressive sales techniques. And if you accept a customer's response that they want to wait, you get written up. If you don't push the customer and don't basically attack them and corner them, you get written up. Cursing is a part of the culture. I once counted 19 curse words that I heard before lunch time. You will experience everything from cursing to slandering the name of the Lord, and that's acceptable here. Agents are rude to customers who decide not to buy from them, and that's acceptable here. It's like they forget that it's not just a "sale" on the other end of the phone, it's a person. Don't be swayed by the beautiful facility and the great benefits. It is too good to be true.

2.0
Jan 10, 2016

Analyst

Recommend
CEO approval
Business Outlook

Pros

Great cafeteria and amenities. Beer cart Fridays. Casual dress code. Great place to start a career if you have a degree, and don't know what you want to do.

Cons

Pay is well below industry average. Terrible work/life balance: long hours, expected to work late and on weekends. Unlimited vacation = no vacation, or you were made to feel guilty when you did use it. Stressful environment: if you don't have a type A personality you won't fit in or succeed. Not a very inclusive environment.

Viewing 79 - 81 of 2,052 Reviews

Glassdoor has 2,286 Red Ventures reviews submitted anonymously by Red Ventures employees. Read employee reviews and ratings on Glassdoor to decide if Red Ventures is right for you.