-The upper managers at the local store get upset/frustrated really easily. However, I do not place full blame on them. The stress coming from corporate/regional offices pressure them to squeeze every penny out of each customer. This is accomplished by: generally distrusting employees (especially with cash), making few-to-very-little exceptions to customer complaints, and keeping a very close eye/short leash on most-if-not-all employees. This ensures that customers are charged the highest prices, no unnecessary discounts are given, and that employees don't make mistakes that lead to lower revenue.
-Minimum wage. No if's, and's, or's, or but's. Unless of course you are a manager/special situation. Raises are few and far between. You must work there for somewhat of a long time (1+ years to usually be even considered for a decent raise, and if you get it, it'll be mediocre, like 1.5% which equates to roughly $.11 for minimum wage, I believe). The only way you can get compensated decently is through becoming a lower manager (roughly $9/hour) or by being incredibly reliable so they are forced to pay you more in order to stay and not leave the job.
-Upset customers from"unfair prices." As unfair as they were, people did not have to buy concessions. Nor were they complaining to the right people. Floor Staff/Concessionists were merely messengers. The high costs are there because Regal makes very little on the tickets (~10%) therefore they must make their money on concessions.
I hate to say bad things about the local management since I know the pressure from corporate/regional offices is overpowering, but I felt this should be vocalized. No hard feelings.