These aren’t really “cons” so much as “things to keep in mind” if you want to work here.
* It would be hypocritical for Remitly to claim to serve immigrants yet remain insensitive to issues of diversity and equity. This is a challenging problem, and there aren't many role models in our sector. Remitly has a lot of work to do here and is really just getting started on it despite years of work, but I believe management takes the problem seriously and will continue to improve here.
* Remitly has struggled at times making the transition from a startup mindset to that of a company with millions of people depending on them for an important part of their lives. This is not a problem unique to Remitly--all successful companies go through this sort of chaos sooner or later. If you're looking for a stable, well-defined organizational structure, this isn't the place for you. If you thrive at jumping into such situations and making them better, then please get over here, because we need your help.
* Similarly, while the company is making rapid improvements here, there's way too much oral knowledge and history around how to get stuff done in an organized way. If you enjoy bringing a little bit of order to this kind of chaos, apply today and make that clear up front. Refer your recruiter to this review if they display concern about your attitude.
* Performance management and the promotion process has been...well...kind of a mess. Management is aware of the problem and has made large strides towards improvement. I wouldn't let this scare you away, but if you join here, please make clear your concerns as soon as possible. Management is receptive to those concerns, and most managers will give you a "launch plan" making first-year expectations clear. Be sure you get one.
* This is almost a pro in disguise, but there are hazards: Remitly has a list of Values, which are more prosocial versions of the Amazon Leadership Principles and are used in much the same way. While I firmly believe they are offered in good faith, they are numerous, contradictory, and sometimes bewildering in their application. Don't be intimidated by them--play the game and come ready to talk about them in interviews. If you take a job here, learn what they mean and how to use them in giving feedback to peers. But do express any confusion to your management early and often, because there will be a quiz come performance review time (no, not LITERALLY, but you had better be up to speed).
