Remitly reviews

3.8

65% would recommend to a friend

(512 total reviews)
avatar

Sebastian Gunningham

64% approve of CEO

60% positive business outlook

Remitly has an employee rating of 3.8 out of 5 stars, based on 512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Remitly employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

512 reviews
5.0
Dec 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Customers truly matter at Remitly and there is a lot of tops down and bottoms up focus on customers. Friendly people and great culture!

Cons

Growing fast so experiencing some challenges with that. Needs to continue to hire the right people who want to work hard and contribute to the mission.

4.0
Dec 26, 2024

GOOD COMPANY

Recommend
CEO approval
Business Outlook

Pros

Good, established company values, high salary

Cons

Process keep on changing and low salary

1.0
Dec 25, 2024
Recommend
CEO approval
Business Outlook

Pros

This company has been a complete disappointment. There are no positives to speak of. I cannot recommend them to anyone based on my experience.

Cons

This has been the worst company experience I have ever had. The treatment is inconsiderate, unfair, and they show no regard for their employees. I want to share my experience during my probationary period, as I feel it’s important for prospective employees to be aware of the challenges that may arise if they decide to join this company. Unrealistic Expectations from the Start : From day one, the company’s approach was extremely unfair. Your performance score is based solely on the first three months, without any consideration of the unique challenges you might face during this time. First Month:
During my first month, I was placed into production without any proper support. My team consisted of other new hires, and there was no one to guide us. Despite this lack of support, there was an immediate expectation to meet performance targets, even though we had no chance to learn or adapt. Second Month:
In the second month, the company transitioned me to a more complex task (EDD), which had been handled by a senior and specialized team. This was a significant step up, and I had no real support to take on this responsibility. As a new employee, how was I supposed to manage a complex task like this without even being fully familiar with the basic duties? Yet again, the expectation was to hit performance targets immediately. Third Month:
By the third month, the company assigned me tasks that were not even covered during training, expecting me to figure things out on my own. They placed additional pressure on me to perform flawlessly, without giving me the necessary resources or support to succeed. Lack of Empathy for Personal Circumstances : To make matters worse, the company shows no understanding when employees face genuine personal challenges. For instance, during a typhoon, when we couldn’t make it to work due to severe weather conditions, we was threatened with a Notice to Explain (NTE) for not attending. Despite the situation being covered widely in the news, and even though we informed them through the proper channels about my inability to report due to the storm, they demanded unnecessary proof (like photos or videos) to justify our absence. This is not only unreasonable but also disrespectful of employees’ circumstances. No Room for Feedback or Growth : This company seems to have a high turnover rate, with employees coming and going regularly. If you raise concerns or provide feedback to higher management, your voice will likely be ignored. They make it clear that they expect only “exceptional” people to succeed without any room for adjustments or learning curves. However, I believe even the most exceptional employees need some flexibility and support to perform at their best. It is disheartening to work in an environment where there is no acknowledgment of personal growth or the challenges new employees face. Final Thoughts : In conclusion, I would strongly advise prospective candidates to think carefully before applying to this company. The lack of support, unrealistic expectations, and poor treatment of employees during critical periods like probationary months make it an environment that is difficult to thrive in. Be aware of the challenges ahead and consider whether this is a company that truly values its workforce.

Viewing 142 - 144 of 512 Reviews

Glassdoor has 548 Remitly reviews submitted anonymously by Remitly employees. Read employee reviews and ratings on Glassdoor to decide if Remitly is right for you.