Pros
Great benefits, lots of overtime opportunities, advancement and lateral moves within the center. Tom, the director of the CRC is fantastic, downside is that he has nothing to do with the BC
Cons
I've heard other areas of the CRC are great environments to work in, the BC is unfortunately not one of them. They make most holidays mandatory to work, they threaten overtime as mandatory. To put it into perspective, there's around 25 employees in the BC and 300+ customer service reps. The supervisors only care about numbers. They don't know what it's like to work the high volume of cases we get, therefore they're not understanding nor do they care to understand why cases can't get completed at a faster pace. Micromanaging is awful in this department. I had never been micromanaged before I got here and man... does it really bring you down internally. It makes you feel like you can't do anything right even though you're probably excelling in your work. Need to go to the bathroom? Need a drink or coffee? If you spend around 10-15 minutes total throughout the day going to the bathroom or taking a phone call or getting a drink, adhearance will show below 95% and you'll get called out on it. You can't talk it doesn't matter if they say you can, they'll hush you if you try. You can't sit at your desk on lunch, you must get up. They monitor and dictate your every move. And above all if your supervisor is in a bad mood, expect to be treated bad. When you have a question (which you will have LOTS) one in particular would huff and roll their eyes and have a snarky attitude when helping. Bad bad bad bad environment. I wanted to love working for republic services, I really did. Lots of drama in this department. I quit and moved back to my hometown because I couldn't take it. Very sad.
