Reputation Customer Service Manager (CSM) reviews

3.9

63% would recommend to a friend

(7 total reviews)
avatar

Joe Burton

72% approve of CEO

63% positive business outlook

Reviews by job title

7 reviews
4.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, fun coworkers, the work is enjoyable

Cons

Constant concern around potential layoffs

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Reputation Response
1d
Thanks for leaving us a review. We are glad to hear your positive feedback about your team and your work. We understand that organizational change can cause uncertainty. We strive to make thoughtful decisions with the health of the business and our people in mind. We are grateful that you are here. Please reach out to your HRBP or manager if you want to discuss any remaining concerns you might have.
5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

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Reputation Response
1d
Thanks for the review! Cross-functional collaboration across time zones is a real challenge these days. We are hoping that the flexibility of our remote & hybrid environment and clarification of ‘core working hours’ will help support even greater collaboration across teams. If you need any help navigating through this, please work with your Manager or HR Business Partner.
2.0
Feb 5, 2025
Recommend
CEO approval
Business Outlook

Pros

HR’s work to try to make the company feel cohesive.

Cons

The turnover/layoffs of good talent was very concerning.

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Reputation Response
1y
Thank you for sharing your feedback. We appreciate your recognition of HR’s efforts to foster a cohesive workplace. We understand that employee departures can be unsettling and will continue to evaluate how to support our team while aligning with the company’s long-term goals. We remain committed to building a strong and engaged workforce and appreciate your feedback. We wish you the best in your future endeavors.
Viewing 1 - 3 of 7 Reviews

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