Reputation reviews about "manager"

It would be a great push for all employees if the provided hike is more than usual.

I would say that the only con is that there are some SDRs that are complacent and have a misplaced sense of entitlement. It is not a team con, but more of just a few people that sometimes detract from the overall team culture.

No Cons as such. But there is always room for improvement.

Nothing really here to complain about

Product reliability nightmare - Half-baked releases with inadequate QA created an impossible situation where CSMs were expected to drive adoption of unstable features, causing constant escalations and deteriorating CX, endless damage control, operational chaos, plummeting CSat scores, spiking churn, and ultimately a significant loss of income for CSMs. Operational chaos - Inadequate knowledge transfer from implementation to post-launch, insufficient technical documentation, setting up support & CS teams for failure. Leadership instability and poor transparency - Constant executive turnover, mysterious layoffs with little or no communication about 'reorgs,' creating a culture of fear and uncertainty. Compensation regression - Upsell commission slashed 66%; churn forgiveness policy cancelled; variable comp restructured so heavily in company's favor that one lost customer took away 30% of the CSM's income. Career stagnation - Promotions dragged out for a year with no explanation; supportive managers fired for speaking out to advocate for their employees. Benefits deterioration - Mid-year change to a new health insurance carrier with downgraded coverage caused financial stress and gaps in care; no 401K matching.

- Concerning trend of sexism, especially within the Customer Success team. Female leaders were all bypassed for promotions, or even demoted, so that less qualified male candidates could be brought in. What was a diverse team of leaders, is now all males who are friends outside of work. - C Suite aware of growing concerns around sexism and equality for women in the workplace, but have made no meaningful changes. This was brought up in an all hands, within employee surveys, and numerous exit interviews of employees leaving due to these concerns. -Growth opportunities are limited, as leaders tend to favor employees or hire external candidates (despite qualifications) who have a personal connection to hiring manager.

According to a recent discussion with a current employee, the pipeline project failed completely. A few members received promotions despite multiple failures related to this project. I've also heard that the entire pipeline team has been laid off, and now they are working on something that is not required. The AI product manager seems uncertain about what to build next.

No cons yet discovered in the company

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses