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      ResultsCX

      Engaged Employer

      ResultsCX reviews

      3.5

      63% would recommend to a friend

      (1,979 total reviews)
      avatar

      Gautam Thakkar

      58% approve of CEO

      58% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.4

      Senior management

      3.4

      Career opportunities

      3.2

      Compensation and benefits

      ResultsCX has an employee rating of 3.5 out of 5 stars, based on 1,979 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ResultsCX employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jul 21, 2014

      Poor management, poor planning

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay for an entry level position. The training, for the most part, was fun and informative. They do try hard to make the environment fun.

      Cons

      Poor management. Poor planning. Promises for an amazing management style but no delivery on it. There were plenty of excuses about it but no real change.

      3.0
      Jul 5, 2014

      A good place to start

      Local resource planning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers several advancement opportunities for those without a degree. Has a laid back/fun environment for the agents, but (usually) professional for management. Pay is decent for the area.

      Cons

      Workforce management is extremely underpaid and undervalued part of the company. Operations typically shows no appreciation for the quality work performed, and we are considered "the bad guys" on site. Upper workforce management is located on a different side of the country, so not much face-to-face interaction with your peers. Technology is somewhat outdated, with no real plans to upgrade

      Viewing 1951 - 1953 of 1,979 Reviews
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      Glassdoor has 2,271 ResultsCX reviews submitted anonymously by ResultsCX employees. Read employee reviews and ratings on Glassdoor to decide if ResultsCX is right for you.