Revolut reviews

4.0

76% would recommend to a friend

(5,403 total reviews)
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Nikolay Storonsky

91% approve of CEO

77% positive business outlook

Revolut has an employee rating of 4.0 out of 5 stars, based on 5,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Revolut employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jun 17, 2020
Recommend
CEO approval
Business Outlook

Pros

As with all start ups, you’ll get the chance to have an impact and a lot of ownership in your work. If you’re interested in fintech Revolut is one of the top ones to have on your resume. Interesting projects and products you’ll be able to work on. If you have received feedback that you are difficult to work with, you are rude or aggressive with your team, these are actually valued at Revolut. So you can join and be your true self! Easy to climb the ladder, if Niklikes you, you can get any role you want even if you don’t have experience or maturity to execute it. Some success stories include VP of Revenue, Head of Retail Product, Director of Customer Comms and Head of People.

Cons

There are multiple reviews talking about being terminated for ‘performance’. This is true even though Revolut has been copying and pasting their response of “where people have left after a performance review, this follows formal review of discussion of their performance.” The fact that Revolut is pasting this reply when there are so many different instances of this exact feedback on Glassdoor should be a red flag for anyone considering Revolut as an employer (especially if you will need a visa). See latest WIRED UK article about employees being unfairly terminated. I’ve seen this happen to 8 people within my team in the last 3 months and that’s just who I work with daily. You will get a calendar invite for a meeting with your manager, you are told you’re being let go. You will see your team mates Slack deactivated and it will not be addressed by your manager or HOD. It’s become totally normal. For the founder Nik, he doesn’t trust anyone and severely disrupts teams workflows. Insisting on weekly presentations with every product owner presenting their roadmap and work. It is normal to be called incompetent, stupid, useless in meetings in front of your whole team. There are several resignations and mental anxiety from these meetings alone. I have personally heard in two meetings where he will tell people to consider firing their entire teams. You will be expected to work hard, work weekends, while never be sure of your job security (regardless of seniority) and endure verbal lashings. Expectation from Revolut? Do all this and the work of your terminated team mates - won’t hurt if you sacrifice your salary too!

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Revolut Response
5y
Thank you for your review, we appreciate your feedback. As a current employee, we would urge you to escalate your concerns internally. Aggressive or belittling behaviour are unacceptable and should be reported to HR. We are a fast moving business and accept that our communication may sometimes be imperfect and we hope that continued training and clear guidelines will improve this. We dispute claims of unfair dismissal and use consistent messaging to explain our processes which include time for check-ins and feedback. If people have been let go, this follows formal reviews and a clear explanation of where an employee has not achieved the expected performance. This is of course a sensitive subject, and we try to manage this process with compassion and empathy. We’re sorry if anyone who feels this wasn’t their experience. It’s great to see that you’re enjoying the impact of working at Revolut and the projects themselves, and we really hope that we can improve your Revolut experience.
1.0
Jun 16, 2020

Do not work in Revolut. Ever

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good product -Well-known brand -Catchy CV line -Smart people around you (in general) -OK perks (free food, drinks, taxis, etc) -In general interesting job content

Cons

Frankly, there are so many problems, it is hard to summarise it all, but let me try to organise them from a higher/company level to a more niche/functional. CULTURE - Toxic and worst I ever saw. Very political, super hierarchical. It is not a startup, but huge corporate machine. - There were few comments below about favoritism, it is true - if you are a friend of CEO/SVP Revenue/Head of Legal - you have a chance in this company. If god forbid you tell those guys truth in their face - you can just leave the next day, your life in Revolut will be miserable. - Revolut is a company of one man, and nobody inside are able to stand up against CEO's opinion or decisions even though when everybody in the room understand he tells BS. - Culture is a fear driven, people are scared to be fired, and in the most recent environment and lack of job options elsewhere that results in the fact that most folks just conform with the stupidity and nonsense that is going on inside. COMPANY You may hear a lot from recruitment teams and hiring managers, but just know one thing - they lie. They are desperate to hit their recruitment KPIs which they are measured on, hence they have full incentive to tell you whatsoever, to make sure you sign the contract. Keeping you in the company is a problem and KPI of HR team, hence Recruitment dont care. People development is not a company priority, really. Most probably, L&D person will respond to my review and explain everything is different - but trust me, no one cares about your growth in this company. This is what you will get in Revolut: - Nobody cares about your development - Nobody cares about your wellbeing - Nobody cares about your health (especially mental because it will be brought to extreme edge) - Nobody cares about you. You are just a resource for CEO/Revolut to get from point A to point B. Once you hit your own limit (and you will, in many cases not because of your professional limitations but due to unreasonable targets that are being increased every 3 months without and proper logic behind it), you will be considered as redundant and get fired. - People are being fired in 1 day. On all levels. You met with your manager yesterday, discussed long term plans and how you will organise the work in the next 2-3 months, and the next thing you know, her/his account is deactivated next morning and unless you exchange phone numbers, you will never hear from this person ever again. FUNCTION - Reading articles on Wired, you may have noticed departure of 2 CFO, 1 deputy CFO and 1 Head of Finance over 1.5 years. Churn in Finance leadership is worse than in customer support organisation. - As a result, finance function is one big problem in Revolut, company doesn't even know how much cash they are burning every month. Instead of relying on accounting function and proper reporting tools, in a typical for Revolut manner they diverted group of developers to build another in-house half-baked solution to prepare financial results for the company which are being considered as 100% correct. - Accounting team is severely understaffed. My team mates were suffocating with the amount of work load and information to process, working for 14-16 hours a day and in the end either fired or considered as underperforming. I heard CEO saying at the finance function-wide meeting: "You are just an accountant". This is the attitude you are going to get if you hold ACCA, multi-years in Big4 and join this company. I feel I didnt express enough but I hope this should warn some bright people and prevent them from joining this filthy institution. While I have met some fo the smartest people in the world here, I warn future stars to not choose to work in Revolut. I think only this kind of market boycott will make the leadership think about how much they value employees as humans and not human resources.

1.0
Jun 15, 2020
Recommend
CEO approval
Business Outlook

Pros

It's a good line on your CV, that's it.

Cons

I have always been a top performer at work, and I moved to Poland just to take this role with Revolut. I thought this was a once in a lifetime opportunity. Now I really hope it is, because I never want to have an experience like this again. There is no training provided here. You get a one week company induction, not related to your role and that's it. You are then expected to start working immediately. I had to learn most processes and workflows by myself because most of my probation period was spent working from home during lock down. I improved my own quality score to 100%, which I thought was great, but no. The company does not care about the quality of your work, only quantity. I thought this was fine, as I was clearly overachieving the productivity target anyway. 2 weeks before the end of my probation, management completely changed our KPIs. This wasn't just a slight tweak, it was a huge overhaul. They changed what counted as productivity without understanding the daily work of the department. This meant I had to relearn how to do the job in order to achieve this ridiculous new target. I wasn't alone, 3/4 of the team could not achieve the new target. despite the challenge, I more than doubled my score, but it wasn't enough. I was released at the end of my probation due to "under performance" I don't understand how they could have come to that decision, with all the hard work and dedication I put in prior. I was told "Sorry, it's the end of your probation and you're not at 100% of the target. Bye" They waited until my last day to let me know. Our team had huge backlogs, with customers waiting 3+ days for assistance. I spent most of my last 2 weeks trying to clear this, but management didn't consider this to be "productive" as it didn't contribute to targets, despite customers still being team priority. Going above and beyond your line of duty is not valued or respected here. I was so incredibly naive to think that my contribution was valued Because of this, I was left stranded in Poland for 2 months without any source of income. Revolut don't care... It makes me feel so sick when I see Revolut posting about "valuing" employes on social media. To summarize: - Management does not care if you are good or bad at your job, they just care about quantity of work done. - Management do not offer any support or guidance to employees, until the day they want to fire them - Being a team player or going above and beyond in any situation is not valued, in fact, they don't care. They only care about productivity. - Management will completely change KPIs and expectations with no guidance and they will quickly fire you if you don't achieve them, even if you have to completely relearn how to work to achieve them. - Management don't even know about the work that they are setting KPIs for - Little to no training provided.

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Revolut Response
5y
Thank you for taking the time to review. We’re sorry your experience at Revolut does not appear to have gone well. We do provide both a company wide standard introduction to introduce you to Revolut and a local induction by requirement so you can get to understand your role. We’re sorry if this did not work well in your case. KPIs are intended to be fair and achievable and give everyone a clear picture of what is expected and ensure that performance is measured objectively. Although they may be adjusted depending on circumstances this should not mean that goals are unachievable. We were surprised to read of your experience and would be grateful if you could provide us with more details on HR@revolut.com so that we can investigate further.
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