Fear-driven environment
Unrealistic target. If you want to work like a human being, not a robot, the target is quite unachievable. If you ask the person who set the target to do the exact same thing as the Support Agents should do, for sure they cannot handle it.
No time to be up to date. For example, when you have days off for two days in a week, you miss a lot of information, when you get back to work, you must be ready for all the changes and news. So they are expecting you to be updated even if it’s taking your free/leisure/unpaid time to read it. Please keep in mind that the CS Specialist is the lowest position, with the lowest salary, and still they expect people to spend extra time for them.
Chaotic, messy internal information/procedure. When there is a product launch/issue, quite often no one knows what is really happening. Even their knowledge base is quite confusing/messy, not all information is covered.
They don’t care if you go the extra mile to investigate the cases thoroughly. Again, most of the time they do not have a procedure settled for something, so you need to create a totally brand new procedure, but it requires a big effort and time. Another thing is when a case is quite complicated, it is taking your time, you want to do your best to solve it, but you are also stressed out cause then you will not meet your target.
They don’t care about the quality of your work, they’d rather appreciate careless employees as long as the numbers are high. If you are a diligent person who takes things into consideration, you want to give the best of your work, then avoid this company, they don’t deserve your effort.
Regarding the way they treat the daily target, basically their logic is like this: Let’s make a tree-climbing competition. The participants would be a monkey and a dolphin. When the dolphin loses, they said to him/her: Well… Monkey could win, so why are you not able to win? We have done a fair competition here.
Team Leaders are not leaders. They are just calculating your performance.weekly. They don’t know how to manage people, they are there to press the staff. Also, their work is not transparent to everybody so no one knows what they exactly do. Most of them don’t even know the product, yet you must consult with them for some decisions, no wonder when you ask them to take a decision, they are mostly scared to take action. Of course, not all of them are bad, but there are only a few good Team Leaders.
They always think about money and profit so they want you to be an expert on anything. It is expensive to hire an expert or specialist in its field. There is a topic where they expect you to know everything about that in one hour. Yes you are given the time to read for maximum one hour, and you are already the “specialist” for it. While if you go to finance major in university, it probably could take one semester the minimum, They don’t want to give you more time for it. But again, why pay more when you could pay less. Time is money.
They fired you without warning. And in the meeting they just deactivated your Slack account so you cannot contact anyone else in the company, they gave a limited time to choose which option of the contract. No time to consult with a lawyer, it is a total bully, someone should not be pressed like that, in fact they should have time to think. Remind me of Orwell’s 1984.
