Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
5.0
May 1, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Good environment, good people, good pay.

Cons

There aren’t many cons at this company.

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Reynolds American Response
1y
We're happy to hear about your positive experience with our culture, your colleagues, and our benefits. Our people are one of our greatest assets, and it's nice to hear when we get it right.
2.0
Apr 23, 2025

Disorganized and Stressful

Recommend
CEO approval
Business Outlook

Pros

The job is not hard, but the company makes it very stressful. The pay is not up there with my stress level, but it is pretty good for my area and the raises happen fast if you’re a quick learner.

Cons

1. It is rare to keep the same territory. I’ve been here 5 years and I’ve had 5 territories. 2. They will not hesitate to change your entire territory to something that doesn’t make sense. “Business continuity” is what they call it. Unnecessary windshield time and a waste of company resources is what I call it. 3. Projects, products, and programs are launched without proper planning for the future and without following the tried and true processes that have always worked. They call it being “fast and agile” I call it being disorganized and messy. 4. Everything is a priority. This will drive you insane. Your job is NEVER done. There’s always SOMETHING. Whether it’s a recall activity, a new brand, or the little gas station 2 hours away that forgot to order something, you’ll have to drop everything to make it happen and there will always be 20 things on your plate. All the while, you’re ignoring the people who do the big business because you’re bogged down with menial tasks that don’t move the needle. 5. If you don’t want to completely uproot your life it doesn’t matter how awesome you are, you’re never leaving this role. You will watch inexperienced people become your boss. It’s laughable and obvious why this place is so disorganized.

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Reynolds American Response
1y
Thank you for your review regarding your experience as a Territory Manager. We take your feedback seriously and we will pass it along to the appropriate channels for continuous improvement. In addition, we encourage open dialogue with your line manager regarding your concerns.
1.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent schedule flexibility working out of the home.

Cons

Very poor leadership from the top levels down to the direct manager since the companies merger with European company. No regard for actual performance versus DEI nonsense. No regard for ADA requirements. No desire to become number one anymore.

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Reynolds American Response
1y
Thank you for your review regarding your work-life balance and management experiences as an Account Manager. We take your feedback seriously and we will pass it along to the appropriate channels for continuous improvement.
Viewing 64 - 66 of 1,797 Reviews

Glassdoor has 1,905 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.