Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Nov 21, 2024

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

Good benefits and work life balance

Cons

Non rewarding, mediocre pay, nasty stores

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Reynolds American Response
1y
We appreciate your review, and we're happy to hear that you enjoyed the benefits and work-life balance during your time at Reynolds. We will keep your concerns in mind as we continue to analyze ways to make the employee experience better.
2.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits when first starting

Cons

May have bad management depending on who’s in charge of the territory

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Reynolds American Response
1y
We appreciate your honest review. We thank you for recognizing our great benefits. We strive to provide our employees with an environment where each person feels heard. Hearing your perspective on the pros and cons helps us improve our processes and make the company a better place to work.
1.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The company car, gas card, and the 401K are the best in the industry.

Cons

The company deducts between $175 and $200 for the car each month, but they do not disclose this when you're hired. While they offer bonuses, these are no longer based on individual performance as they were before the acquisition by BAT. Now, you can exceed both your qualitative and quantitative goals in your territory, but if your entire team does not meet their objectives, you will not receive a bonus, and there are no longer any company share profits. The lack of follow-through on directives is frustrating because the corporate office often doesn’t understand the challenges of working in the field every day. I had to face retailers and push products that wouldn’t sell, only to return three weeks later to deal with a price increase or more bad news. This inconsistency has been the most disheartening part of my job. I loved my work during the first three to four years, but in the last three years, it has continued to decline. I reached a pay ceiling as a Team Member 3, but promotion opportunities were limited unless I relocated to Alaska or Chicago, despite having purchased a home in my local territory the previous year. Friends have asked me why I left, and the answer is that I couldn’t advance without moving, and the salary wasn’t sufficient for the cost of living. As a result, I decided to join a competitor that values my hard work, pays double, and offers realistic bonuses and attainable goals.The company deducts $175-200 for the car a month. But don't tell you that when you're hired. They offer bonuses but not on your performance as before BAT took over. Now you can exceed your territory and all your quantitative and quantitative goals. But if your whole team does not you will not get your bonus and no more company share is profits. Don't get started with the lack of follow-through on directives because the pencil pushers behind the corporate desk have no idea how hard it is out in the field, on the front lines daily. I was the one who had to face the retailers and force products that wouldn't sell then to come back 3 weeks later to have a price increase or more bad news. This is the most disheartening part of the job. I loved my job the first 3-4 years but the last 3 kept getting worse. With no financial reward, I had hit the pay ceiling at a TM 3 and they would not promote me unless I moved to Alaska or Chicago after knowing I purchased my home the prior year in my local Territory. I have had friends ask me why I left, and it was because I could not move up unless I moved and the salary was not up to the cost of living. So I went to the competitor who appreciates all my hard work and pays double with real bonuses and attainable goals.

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Reynolds American Response
1y
Thank you for taking the time to provide us with feedback. Our employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. We’ve elevated your concerns so we can make life better for our employees in the future.
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