Riot Games reviews

4.0

75% would recommend to a friend

(1,044 total reviews)
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Dylan Jadeja

68% approve of CEO

54% positive business outlook

Riot Games has an employee rating of 4.0 out of 5 stars, based on 1,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Riot Games employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jul 3, 2015
Recommend
CEO approval
Business Outlook

Pros

* Great salary range for senior level employees. * Nice offices, good kitchens with free food. * Management doesn't micromanage. * Big operations budgets.

Cons

* Technically not innovative: running very old legacy architecture at some of the core elements despite the marketing hype for their culture about being at the forefront of technology. Too many examples to list... causes incredible frustration for engineers. Your career will suffer if you plan on implementing modern tech or want to advance your resume in technical prowess. Be prepared to work on decade old apps/configs and bad code that's dumped in your lap from the supposed "architect" employees that have been around since ~2008-2010. * Change management is the least efficient and least useful process I've seen in any tech company. Barely any adherence to ITIL process and most tech employees I asked about it had never heard of it. Shameful. * Bogged down in inefficiency at all levels of network and technical operations. * Management doesn't micromanage but they don't manage closely either - it's incredibly hands off and of the mindset that employees will either succeed or miserably fail without any guidance. * Pointless cultural frameworks exist in an attempt to brand Riot as "this that and the other". This was only instituted once a particular director was hired and that was the breaking point where the company changed from a fun place to work (about ~500 people) to a culturally immature struggle to be popular instead of technically successful. * Growth is out of control; ie management was efficient under 400 people, now the company is over 1,200 people and they haven't improved. * Re-org happens far too often and confuses employees, destabilizes teams, decentralizes reporting structure, projects lose focus, inter-team communication is massively broken as a result. * Employees kept in the dark about core changes to infrastructure and direction and efficiency metrics of operations and network. There used to be an all hands type meeting for many years but it was disbanded once the company grew too fast and spread too thin. * Technical direction is impaired by the above point, engineers are not empowered to know the overall architecture (game loop knowledge training is far too vague and doesn't cover the actual reality of the architecture like it used to because of how much things have changed since that required knowledge was implemented.) * Cultural hiring process fails to hire experts, instead hiring based on popularity. * WAY TOO MANY EMPLOYEES PLAYING LoL DURING WORKING HOURS. So much productivity lost here causing systemic laziness. * Majority of technical side of the company suffers from unhealthy lifestyles. Cultural fit tends to promote a lifestyle that results in a lot of obese and overweight employees. I lost count of how many employees went from healthy BMI to overweight/obese BMI during the 5 years I worked there. It's sad to watch people change this way and have the company not promote healthy lifestyles. * Terrible LGBT support overall despite the recent hype given to the charity donation for the Trevor Project. That was charity for marketing, nothing more. Highly homophobic and misogynistic work environment (I'm not LGBT or female but wow... the guys there are pretty crude and awful sometimes. It's like being surrounded by Gamer Gate sometimes.) * Work life balance is abysmal. Worst of any company I've worked for in my 16+ years.

5.0
Jul 2, 2015
Recommend
CEO approval
Business Outlook

Pros

If you like what they do, you can't ask for a better workplace. People here are passionate, driven, hungry and greedy. Playing League in between work is commonplace, twitch.tv streams are on big tvs across the workplace. They're never satisfied, always going forward, and the higher ups treat everyone incredibly well.

Cons

Future is uncertain here. One game cannot carry the company forever. Other games, obviously, must be on the way; but will it be enough? Will it be what everyone wants it to be? Riot must grow even more than their defining work, but their defining work may end up doing just that: define them forever.

4.0
Jul 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Strong culture, so it's easy to make a lot of friends if you're hired. Very comfortable and amicable work environments, if you're of our kin. Benefits of working there are outrageous. Almost too many benefits to keep track of. Perks are also enormous, and nearly endless. Wonderful food and amenities.

Cons

Lots of politics to go around. Hard to ship products, probably for the next few years. This is largely due to a culture that enables slow development, doesn't have many accountability structures for repeated failure. The struggles of middle/upper management do not find themselves to senior leadership, and problems fester for years. Our culture is that of continuous feedback, but this often creates friction in developing and shipping products. Friction from all vectors creates a constant need for context switching for the developer, and contextualization for the person giving feedback.

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Riot Games Response
10y
Thanks for your review, each one helps candidates better understand Riot, and we really appreciate that you took the time to write it. It’s awesome that you find Riot’s culture strong and that it’s an amicable environment to work in - that’s what we want: a place where Rioters can come and work with others that share the same passions. You’re right that our culture of continuous feedback can cause loops in development - Riot’s product owners have the challenging responsibility to weigh player, stakeholder, and Rioter feedback to do what’s best for the product. We know we can do better here, and I highly recommend that you reach out to team leads to identify and work through the friction. You mention that there aren’t many accountability mechanisms for repeated failures - we want to be the kind of environment where failures aren’t met with punitive action because we know that taking risks also means risking failure. Having said that, it’s worrisome if you’ve identified or observed Rioters not being held accountable, but I also recommend giving benefit of the doubt. We’re not in the habit of making an example out of Rioters, so it’s possible that the accountability mechanism is there, it’s just not visible. If you continue to observe repeated failures from the same individual(s), the best way to highlight kinks in the pipe is to reach out to relevant Rioters (other leads, product owners, senior leaders) to understand where these projects aren’t succeeding, and how to determine next steps to move them forward. Riot grew rapidly which means that our ability to scale our communications fell behind, not to mention manager’s bandwidth stretched pretty thin, pretty fast. Our focus is hiring more leaders for that reason, but we know that doesn’t make the growing pains any easier to tolerate. I hope that you use the channels that currently exist to offer feedback regarding the struggles of management: AMAs, one-on-one’s with your lead, or reach out to a talent partner. We know we’re far from perfect and have a lot of work to do to improve communication at Riot, and we really appreciate that you took the time to write about your experience. If you have any questions or suggestions on how we can improve, feel free to reach out to me at avanderhelm@riotgames.com. Thanks! Ann
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