Rippling reviews

Underwhelming benefits - plans regulalry get more expensive with less coverage. Employer does pay part of premiums, however. It is hard to expect something like 100% employer paid premiums for a company this size, but we've also had 3-4 different providers in the last year or two with the plans getting pricer with less benefits each time we change providers. It's easy to become inundated with work - there's no shortage of work to do and often times it can be overwhelming if you don't know how to manage your time (sometimes its still overwhelming regardless of time management). Some support teams have much more work than others. For the most part, work/life balance seems attainable. I've referred friends for engineering roles and they've allegedly been told during the invterview process that work/life balance is minimal or nonexistent, but your mileage may vary. This all does not seem atypical of startups, but it is very much a con if you expect otherwise going in to the company. No 401k match. Unlimited PTO switched to accured PTO for customer support as a result of being hourly. Management tried to spin this as better for us as it would encourage us to use the time that we accure. Additionally, it was explained that most people with UPTO don't use it. However, the rest of the company continues to benefit from UPTO and support was given a one-time advance of accured time off. The change itself would have been okay if there wasn't an attempt to convince us that is a much better benefit for us than UPTO.

Pay is extremely low for the work that is required. Absolutely no work balance. New parents, stay away. If you want a life outside of work, stay away. If you care about your mental health, stay away. This job is way too stressful for the pay. Customers can be rude but it’s typically due to the product breaking, updates being made without warning, support tickets taking too long, etc. Some customers are bad fits, and managers should be able to end contracts especially when customers are cursing out Rippling employees. Support needs better staffing as far as numbers, there’s too much work and not enough people. I truly feel for the support team. They’re constantly helping customers and TAMs, but aren’t compensated fairly at all. Account managers are typically out of touch with customers and only show up around renewals. This leaves TAMs taking on 85-90% of the work on accounts, but yet the AMs make way more for closing out renewals and expansions that TAMs did all the groundwork on. Managers are quite kind, I’ve never had a bad experience with a manager at Rippling. However, the standards that TAMs are held to by UPPER management is quite extreme. As a TAM you’re scored on calls with customers and they’re looked over in great detail, they even pay attention to the length of calls..you could have a productive call with a customer and provide them value & the customer leaves feeling heard, but get scored low because the rubric has these unrealistic expectations around how a TAM should function. It got to a point where it felt like we were just getting low scores to justify why we wouldn’t be promoted. Despite being an HRIS organization and providing ideas to customers about how to make their organizations more sought after, Rippling offers the worst benefits I’ve ever had at an organization. No 401k match, no contributing to FSA/HSA, medical - dental - vision have the highest premiums I’ve ever seen, bonuses are terrible… they literally give you the bare minimum but they expect you to work your butt off to not get compensated fairly OR rewarded. Employees cry during and after work…often. It’s become a thing that employees trauma bond over. Turnover is high, and it’s understood why people leave. We never bat an eye when someone announces their departure because it’s expected. Everyone is a ticking time clock for when they will leave. There’s too much work, not enough people, and something needs to be done.