Great place if you can handle awful management and brutal customers!
Pros
The people you work with are wonderful. They are very good about hiring the best people there so it's definitely a team oriented environment. The pay isn't terrible and the hours are flexible. They train very well and are always open to growth and learning there, which I loved. You are also able to create some really cool memories for guests, which always made my days wonderful. My position I had commission possibilities, which made the pay absolutely worth the troubles.
Cons
Upper management is horrible. Almost every employee I knew was scared of them which is a terrible environment. Managers are not consistent with reward/punishment and almost all of the best employees get in trouble for some of the dumbest things I have ever seen or simply because there was a manager bias. Managers do not stick up for their employees (when deserved), which I think is something that needs to happen at an establishment like this because the customer service standards and the way the public treats staffing. Be prepared to work all kinds of hours from AM to overnight with lots of overtime. The work rushes can be pretty non stop and brutal. And of course the worst part is the guests you deal with. Ritz Carlton comes with a standard and because of that, people are downright nasty, rude, and very entitled towards staff. I definitely had lots of days were people made me cry. Because of this staff averages about a year.
