Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,967 total reviews)
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Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jun 5, 2024

Salary

Recommend
CEO approval
Business Outlook

Pros

Good atmosphere. Beautiful environment. Calm place.

Cons

Low pay, stressful co-workers. Bad management. Poor work-life balance.

2.0
Jun 4, 2024
Recommend
CEO approval
Business Outlook

Pros

•Decent insurance benefits for FT employees •Competitive wages

Cons

•Current turnover is abysmal, with no opportunities to transfer departments or seek promotion despite openings •Inflexible schedule; you don’t get to pick the time or days you work and your days off change from week to week •Labor budget cuts have resulted in less than full time hours for the last several months •Management is fickle and petty, choosing to care about different things on different days •Training is simultaneously too long and not comprehensive •Zero communication across departments, leaving you responsible for miscommunication with guests and zero ownership of faults by management

3.0
Jun 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Great coworkers made the job worth it.

Cons

It’s who you know and not your qualifications/ education. It’s sad they don’t care for education for management positions. Don’t care to have you grow if it doesn’t fit their work needs so they’ll keep you where you are. No room for growth.

Viewing 373 - 375 of 2,967 Reviews

Glassdoor has 3,534 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.