Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jan 13, 2025

Terrible

Recommend
CEO approval
Business Outlook

Pros

Nice team peers, nice work environment

Cons

Absolutely appalling management — condescending, patronizing, and downright rude. The focus is on self-interest over any genuine commitment to the team or the work environment. While this might not be the case across all locations, Melbourne RC stands out for its toxic culture. Senior management holds an excessive amount of influence, and their behavior significantly undermines the overall work environment. There are a few exceptions, but don’t be fooled into thinking the brand’s reputation will make up for it's dysfunction. Working here won’t benefit you in the long run. Mangers like Laurent Johnson / Sarah Sheppard are ones to avoid, they care about their own success against the team or company goals.

Viewing 184 - 186 of 2,964 Reviews

Glassdoor has 3,531 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.