Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "Good pay very very good" ((in 159 reviews)); "Excellent Training and knowledge of customer service" ((in 66 reviews)); "working with great people and teams in a environment with rich company culture." ((in 59 reviews)); "Great leaders and coworkers." ((in 51 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 138 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 88 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,966 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,966 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Oct 13, 2014

Overall great, liked most fellow employees and management, hours and wages were inconsistent

Server

Recommend

CEO approval

Business Outlook

Pros

Worked both part time and some full time as a server. Money had potential to be good. Ability to move up within department was there, however in order to move departments it was more challenging and you had to start out at the lower end-even if you had previous qualifications. Also they had full benefits if you worked full time which was wonderful.

Cons

Schedule was unpredictable, working holidays, very long nights some times, ugly uniforms

5.0

Oct 6, 2014

"We are Ladies and Gentlemen, Serving Ladies and Gentlemen"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Culture, Excellent Benefits, Structured well, Opinions Valued, Guests are not always right! Compared to other hotel brands, Ritz-Carlton is the best! Treated with respect and appreciated for your hard work. Excellent training and managers will help you move up in the company if you are willing to put in the time and energy! Wonderful experience!

Cons

High Expectations! Guests can be very demanding.

4.0

Oct 1, 2014

Terrible with schedules

Valet

Recommend

CEO approval

Business Outlook

Pros

Great money. Cool people. Lots of excercise. The parties we had were fantastic. Got to drive some amazing cars.

Cons

Training. Not flexible with my school schedule. I would tell them 3 months in advance that I needed a day off and it wouldn't be granted.

Viewing 2686 - 2688 of 2,966 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

Apartment Leasing Consultant

Suite Ambassador (Shipboard)

Activities & Events Associate (Shipboard)

United States

View job

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Overall great, liked most fellow employees and management, hours and wages were inconsistent

"We are Ladies and Gentlemen, Serving Ladies and Gentlemen"

Terrible with schedules

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton