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      Ritz-Carlton

      Part of Marriott International

      Is this your company?

      Ritz-Carlton reviews

      3.7

      67% would recommend to a friend

      (2,966 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Jun 11, 2014

      Reservation and sales consultant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits free night stays

      Cons

      The pay is really low

      5.0
      Jun 5, 2014

      Great place to work!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel Discounts, a company that cares

      Cons

      hospitality industry doesn't have wonderful pay or hours, but you know that going in

      4.0
      Jun 4, 2014

      Great Place to work, but not enough growth or earning potential.

      Spa concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is important to me and why I rated "4" Stars overall: Wonderful coworkers, beautiful facility,working atmosphere and benefits. Department Manager was fantastic. He was truly hands on and always ready to jump in and do whatever needed to be done. I believe he recently transferred to another property. Supervisor was very good, but very busy as she was also a therapist.

      Cons

      This location is a small boutique Ritz-Carlton property. There is generally an abundance of opportunity to move and grow within the company, but the size of the Charlotte location creates growth limitations. If you are looking to grow and stay put in Charlotte you may encounter a challenge here. Upper Management was aware Spa desk staff should make commissions or have more opportunity to increase earning potential, but never delivered on this. Pay is low for what is expected of this position. I no longer work there, but understand this still has not changed. If you are applying for this position the hourly pay "is it"....Concierge does not equal "Tips" as in most arenas. Guests rarely recognize the staff in this position.

      Viewing 2722 - 2724 of 2,966 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,533 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.