Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Feb 19, 2010
Recommend
CEO approval
Business Outlook

Pros

It's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

Cons

On the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

3.0
Jan 29, 2010
Recommend
CEO approval
Business Outlook

Pros

A great place with great line staff who are mostly highly motivated. Ritz is a great employer to have on your CV.

Cons

Poor senior management, poor decision making in promotions (supervisor level). Senior management takes too much advantege of their priviliges especially during the recession.

3.0
Jan 22, 2010
Recommend
CEO approval
Business Outlook

Pros

Good name Owned by Marriott so get you get discounted employee rates at many destinations world wide Good benefits

Cons

Very long hours with not the best pay short breaks or no breaks expected to come in on weekends, holidays at times Over worked, underpaid Not family friendly to mothers and/or fathers Quality of life could be better compared to other hotel companies

Viewing 2938 - 2940 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.