Rosetta Stone reviews

- Sales goals are typically so high that commission is impossible. The wage is pretty low, but it might be okay for retired folks or students. - The call center has a lot more leeway than the kioskers; they cut the price way deeper than we're allowed to, so we lose sales. - There are certain procedures they use that undercut the public trust in sales associates. Mix this with the fact that we're sandwiched between kiosks that aren't reputable, and people have a hard time seeing us as product experts. - Sales Associates are under a lot of pressure, but their skills and experience are grossly undervalued. They're product experts, great at selling, in touch with the company, and know the customers personally. - TOTALe is necessary to learning, but it's never populated. It's a gripe against the product, but it causes returns, and it's definitely a turning point with the software.

Short-sighted retail management strategies. Frequent (every 6 months) regressive changes to commission structure. Distrust between sales departments.