Ross Stores reviews

3.2

51% would recommend to a friend

(11,192 total reviews)
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Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Ross is a great place if you value strong culture of diversity and a solid discount program, benefits for eligible Associates, and clear pathways to grow into leadership supported by internal promotions, plus structured training. The business is solid and continues to grow.

Cons

Middle level leaders are resistant to new ideas. There is a lack of diversity in certain parts of the company and at the senior leadership level considering who the customers are at Ross. They have different standards for different people and do not always promote Black and Hispanic people who are qualified. HR does not care about employees if you have a complaint so be careful if you have a problem.

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Ross Stores Response
1mo
Thank you for your thoughtful feedback and for your continued dedication. We are glad the culture, growth pathways, and business trajectory resonate with you. We value your concerns regarding leadership, innovation, and representation at senior levels. Building an inclusive organization - especially in leadership - requires ongoing effort and commitment. We appreciate feedback like this, which helps inform our improvement efforts.
1.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Close To Home, Favorable Staff

Cons

Favoritism, Toxic Work Culture, Incompetence, Unrealistic Expectations

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Ross Stores Response
2mo
Ross Stores takes concerns of this nature very seriously, and we appreciate you taking the time to share your feedback. Please call the Ross Customer Service team at 800-335-1115 or email us at customer.service@ros.com so we can fully investigate and address your concern.
Viewing 43 - 45 of 11,192 Reviews

Glassdoor has 11,716 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.