Ross Stores reviews

3.2

50% would recommend to a friend

(11,204 total reviews)
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Jim Conroy

62% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jun 21, 2011
Recommend
CEO approval
Business Outlook

Pros

20% discount anytime and 40% three times a year. Excellent benefits for full time employees: paid vacation, raise every year, paid holidays, sick days, even anniversary and birthday. Medical, eyes and dental insurance. Employee of the month with a $50 check

Cons

With all the money that Ross makes, why they cant have enough supplies to have those restrooms clean? There is a rule that says: "every item has to have a price ticket before leaves the front door" again, no enough supplies to do that. Managers should have more communication with their employees. My manager left to become a district manager in other state, the assistant manager became the store manager, and everything went down since then, She started hiring all of her friends, giving them weekends off, the best benefits, etc Again with all the money that Ross makes, why they cant give a descent Christmas party to their employees instead of us doing a potluck? I would never complain of anything to anybody, but I did feel that I needed to talk to someone regarding my manager who was hiring her whole circle of friends and giving them the best. So I talked to the district manager, nothing happened, next step, Human Resources, nothing happened, I gave up. And her friends are now full timers when there are others employees who deserved more than them.

2.0
Jun 21, 2011

Over four years of being a slave

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Flexible hours *work experience *trained in all areas *experience what real customer service is *will work aroud school hours *Fun

Cons

*Terrible Management (in all stores) *Corporate has no idea what goes on in stores *Corporate comes up with crazy ideas that they think will help improve the stores, ideas work but they don't think about smalller stores

2.0
Jun 16, 2011
Recommend
CEO approval
Business Outlook

Pros

-20% discount -As assistant(operations) manager, you are responsible for every faucet of the business, so you gain a lot of knowledge quickly. I was able to leverage this experience into a career in HR after 1 1/2 years.

Cons

-Store managers are of little support. I was told on many occasions that the store manager "doesnt do anything", and that it was on me to execute every program in the building. At Ross, the store manager is just a figurehead. Expect to: -work every Sat. night, -1 weekend off a week, -Store operation hours change often -work overnight on short notice -push team to reach impossible company mandated goals. -be held accountable even when resources are not provided (i.e. payroll, staff) -minimum work/life balance. -individual career development is not a priority. -a lack of professionalism from staff and managers. -lack of competence, even at the senior level (hr in my experience). If you are looking for fast track, this is not the place. Promotions do not come regularly. I knew of a store manager who had excellent store performance for 4 yrs running. Each yr she was promised a promotion and it didnt come till yr 5. One ASM waited 7 yrs before being given a chance to run a store. The company is NOTORIOUS for hiring outsiders for senior management. In my district no one had ever seen a store manager promoted to DM. Ross has a policy of running super lean. They work their employees too hard. Breaks are shunned upon for ASM's. Team morale is of big concern, and is often hard to maintain as the company continues to make changes that significantly affect the work/life balance of the staff.

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Glassdoor has 11,729 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.