Ross Stores reviews

3.2

51% would recommend to a friend

(11,199 total reviews)
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Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Feb 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Ross Stores is a fast moving company. It's good and bad, the great parts is there are openings internally and while I was there, many jobs were staffed from internal. The department I worked for was a large mix of outside vendors and consultants, but everything there works together in a good fashion. The lines between contractor/FTE is almost non-existent. Managers were often over booked, so communication was limited to either short talks in the hallway or once a week in person meetings. While it highly depends on your manager, many of the jobs required a focus on project management, as there is limited visibility from managers since they are in meetings. This could be managing smaller projects to larger projects, in some cases your role might take a back seat to project management. There is training for staff but I think it was more on the decision of the manager than the employee's need, some groups while I was there were sent to boot camp, while other groups had little to none training. Upper management at Ross was well run, while I was there a large change was done to move the company into the next step of being the largest off priced retailer. The changes worked and the business feels like it's run tighter, with less overhead, and a big focus on budget, Ross is a solid company to work for.

Cons

On paper Ross looks like an amazing company but what you don't see if how employees feel about the changes. Working at Ross from before their major internal rebuild to the new Ross has changed greatly. As it's a more efficiently run ship, there had to been new levels of performance requirements of the employees. Many of the previous employees were let go, and ones that stayed on had to make changes to the new requirements of the job. As a reminder to this fact, management passed around the book, "Who moved my cheese" which describes the details of looking for work instead of being a passive worker. The employees while I believed were paid a market amount where not happy with their jobs. Most of the people I spoke to had the same complaints about their job, it was too much work and meetings for a 40 hour week. These were people in various roles, from non-management to management, and in different departments. What might have been the biggest problem is that in the IT department there was no love or interest in the job anymore, discussion among the members often was just how to resolve on-call rotation and dealing with project management. I think for any system engineer, this job might not be was I would call a 100% hands on, and more like 40% of project management. This also applies towards other technical roles but also non-technical roles.

3.0
Feb 21, 2011

Depends

Recommend
CEO approval
Business Outlook

Pros

--seeing new merchandise come in --discount wasn't bad

Cons

--really depends on the location of store (good area vs. bad area) --can be very disorganized with so many different pieces of merchandise, kind of like a hodge-podge of stuff. --once again, depends on location of store, but store did not have security at all--so stealing was common and nothing could really be done to stop it.

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