Rover.com reviews

4.3

84% would recommend to a friend

(293 total reviews)
avatar

Brent Turner

100% approve of CEO

66% positive business outlook

Rover.com has an employee rating of 4.3 out of 5 stars, based on 293 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Rover.com employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

293 reviews
2.0
Jul 6, 2020

Fractured leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Many of my former teammates/colleagues have become some of my closest friends - Having current/former Rover employees in your network is valuable/beneficial - Gained some really valuable hard & soft skills which have definitely helped my career

Cons

- It's clear that leadership does not prioritize or value diversity & inclusion. The employee demographics are overwhelmingly white and male, which kind of makes sense if you look at the C-Suite. While there were "women in tech" lunch & learns, the speakers were almost all white. There is zero understanding of what intersectionality is and why it matters. In addition, they put out the most useless "statement" surrounding BLM a few weeks ago, but only shared it on LinkedIn (arguably one of the lesser-used networking sites), where it promptly got flooded with comments from previous employees commenting about their negative experiences at the company. You also can't even find the blog post on their site without a direct link. - I totally drank the Kool-aid. I took a pay cut to work here because you become conditioned to think "we're a lean startup, of course we're not going to make a lot of $$! It's just an honor to be a part of this company!" Meanwhile there are engineers and PMs that easily make 3x more than most of the employees. Measly raises are seen as "a big deal, we never give people this much, you should be proud" - Enter Covid-19. We were advised that we could start working at home on March 2. Around 2 weeks later we had our usual all-hands meeting where the CEO proceeded to tell everyone how we were in a great position to survive the pandemic because we had $100 million in funds. By March 31, 41% of the company was let go and 9% were furloughed. I think it says a lot about the state of the company that they couldn't even last 1 month without having to take such a drastic cost-saving measure. - In between March 2 and March 31, they let promotions and raises go through and gave us an extra $100 to buy additional WFH equipment. Why on EARTH would you approve stuff like that? Not to mention, most of the people that had just gotten promoted were promptly laid off 2 weeks later. There were no conversations between leadership & employees asking if people were willing to take paycuts or voluntarily leaves. It was simply "bye, you're gone." - They are paying our Cobra premiums until October, which is great, and severance was paid out depending on tenure. And yes, they let us keep our laptops, but let's be real - this was probably the most operationally efficient thing to do in lieu of trying to get people to send their laptops back to an office that is/was locked due to stay-at-home ordinances. - The cherry on top of everything: according to a recent Geekwire article, Rover received a $5-10 million PPP loan that was approved 2 weeks after layoffs :)

3.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

- Rover has a great culture and wonderful company benefits (sans 401k). - There are dogs in the office! - Everyone is very intelligent and motivated

Cons

- It's a dog-eat-dog - hyper competitive - everyone is Type A - kind of office - The benefits enjoyed by most of the office are not equally shared by CX - Managers promise growth and fail to deliver. They pass blame by saying, "the needs of the business have changed."

1.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

In the beginning, Rover was an amazing crew, great people and management who truly cared for each other and wanted the best for your team. Were allowed to bring dog to work and bereavement if your pet passed.

Cons

Has become very corporate. To save money they let go of several departments and smashed them into one, but did not increase compensation or employees to make up the difference. This position specifically can be mentally and emotionally draining, and compassion fatigue was a huge issue. They stopped listing to the agents regarding best work flow and had management make up work flows that did not work, but refused to admit to this. Those workflows that agents spent months creating, certain management gave the credit to other managers who were not involved instead of the agents. Pay was significantly less than other jobs in this position ($10-15 less an hour). Massive lay off due to Covid. During a meeting with our management after, they made a promise they would hire back once they re-opened positions, even told employees who stayed to reach out to friends and pst employees to apply, then gave a copied and pasted denial email to each past employee. Was specifically asked by an old supervisor to apply. Most of the current issues in this department seem to be around a specific manager, even now with employees who are still with the company.

Viewing 19 - 21 of 293 Reviews

Glassdoor has 446 Rover.com reviews submitted anonymously by Rover.com employees. Read employee reviews and ratings on Glassdoor to decide if Rover.com is right for you.