Once a very good company that is getting worse & worse by the minute
Pros
For some (mostly the new talent) overall compensation can be very generous. Benefits are competitive and the pension plan is pretty good.
Cons
One big priority since Mike Arnold joined as the CEO in 2011, is restructuring. For the most part that has meant cutting back on people in a very large way. In NOV 2011, a mandatory 5% headcount reduction was implemented - even applicable to those service centers that were already running "lean & mean". The result was the forced termination of some very good employees. The negative effect of downsizing includes: - greatly reduced company loyalty by the remaining staff - a staff that does not feel valued no matter how great they are, they worry they still may get cut in the near future... so why work so darn hard? - customer service has suffered - reduced manpower cannot keep up with the demands - people are getting burned out due to the daily stress & overwhelming demands = more sick days and poorer performance Poor leadership and questionable ethics result in this: - certain select employees who are part of a special clique are sanctioned to get away with preferred treatment (work fewer hours, receive guaranteed bonus's and fatter base salary..etc...) while the rest of the pawns are slugging out long hours for slops. -morale continues to erode -fear and suspicion grows day by day -few are satisfied, a great many are miserable
