Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Great people to work with" ((in 68 reviews)); "Some colleagues were friendly and supportive" ((in 43 reviews)); "Benefits are good and part of a union" ((in 36 reviews)); "Friendly staff and there was free lunch when i was there" ((in 31 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 25 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management especially at the managerial positions" ((in 183 reviews)); "Low pay and have to be fully flexible" ((in 79 reviews)); "Many managers have no clue what they are doing." ((in 69 reviews)); "Long hours and 3am starts" ((in 52 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 34 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,190 reviews)

Ratings by demographic groups

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SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

1.0

Sep 20, 2025

Shocking company that doesn't care for manager welfare

General manager

Recommend

CEO approval

Business Outlook

Pros

Flexible hours - as you make your own hours Easy in regards to stock and items sold.

Cons

No support from upper management I had death threats and HR told me there was nothing they could do in regards of support with this issue. Managers work crazy hours for not great pay. Expected to cut labour to oblivion but still produce good figures so you end up doing more hours than your supposed to and you get nothing back in return.

SSP Group Response

8mo

We are sorry to hear about your negative experience. Your feedback is important to us, we take matters seriously and the issue will be escalated to the appropriate department.

4.0

Sep 19, 2025

Line cook

Recommend

CEO approval

Business Outlook

Pros

Good pay and career prospects

Cons

Stressful and frustrating sometimes micromanaging High turnover

SSP Group Response

9mo

We appreciate your feedback. Thank you for sharing your thoughts.

1.0

Sep 16, 2025

Out-of-control company

Assistant it manager

Recommend

CEO approval

Business Outlook

Pros

Some staff are nice to work with.

Cons

Without a standard, endless non office hour work. The company is actually messy and there are not enough communication channels .Recruitment and hiring are handled by two completely unrelated departments. For example, if a job advertisement requires 2 years of experience, a person with 4 years of relevant experience will be accused of not having enough experience. Another example is that a requirement that is not shown in the job advertisement is mentioned as a must-have during the interview. The company's management focuses only on power struggles rather than operations

Viewing 82 - 84 of 1,190 Reviews

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Shocking company that doesn't care for manager welfare

Line cook

Out-of-control company

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