Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SSP Group?

33% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.3 out of 5 for work life balance, 2.0 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Great people to work with" ((in 66 reviews)); "Some colleagues were friendly and supportive" ((in 44 reviews)); "Friendly staff and there was free lunch when i was there" ((in 35 reviews)); "Benefits are good and part of a union" ((in 35 reviews)); "Great Culture and good teamwork environment." ((in 23 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management ever i see" ((in 176 reviews)); "Low pay and have to be fully flexible" ((in 83 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 68 reviews)); "Long hours and 3am starts" ((in 51 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 36 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.3

33% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

28% positive business outlook

Ratings by demographic groups

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SSP Group has an employee rating of 2.3 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 34% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

3.0

Aug 24, 2017

Would recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good colleagues, 15% discount in the M+S simply Food store, simple job

Cons

Management were negative (for the most part), there wasn't much motivation and the hours were long with repetitive work

1.0

Aug 14, 2017

Badly run company

Barista

Recommend

CEO approval

Business Outlook

Pros

They pay you money (minimal amount)

Cons

Overworked staff (would rather have less staff to save wages, ensuring that they have to unnecessarily work twice as hard) Minimal Pay Company is focused on profit more than staff happiness Staff forced to upsell to everyone Crazy Hours Unrealistic targets No bonus payments High turnover of staff Not allowed to accept tips! Greedy company overall

1.0

Jul 15, 2017

Overworked, under appreciated

Front of house

Recommend

CEO approval

Business Outlook

Pros

50% off at other SSP outlets Worldwide. Able to get rewards through staff incentive scheme. £50 for referring a friend.

Cons

Where to start. A company that is so unwilling to invest money in staff wages that their units will never run to their true potential. Read the reviews. This leaves the staff on duty run off their feet, overworked and under appreciated. Prices rise and portion sizes fall leading to bad reviews and customer complaints, guess who gets the backlash? Not the fatcats sitting in their ivory towers or the shareholders. It really isn't worth getting out of bed at 3am for. Training is virtually none existent. A short company induction followed by "on the job" training. This basically involves working a shift as money cant be spared to pay staff to train you or indeed pay you for a training shift. You are a body. A number on a payroll.

Viewing 1132 - 1134 of 1,190 Reviews

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Human Resources Coordinator

SSP Group

SSP Group reviews

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Badly run company

Overworked, under appreciated

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